At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and manage support tickets.
- Company: Join a well-established Managed Service Provider in Ashford with a collaborative culture.
- Benefits: Earn up to £32,000, enjoy a supportive environment, and access clear progression pathways.
- Other info: Structured team with excellent knowledge sharing and career growth opportunities.
- Why this job: Gain hands-on experience with modern tech and work with a diverse client base.
- Qualifications: Experience in IT support, strong customer service skills, and a troubleshooting mindset.
The predicted salary is between 32000 - 32000 € per year.
Are you currently working in IT support and ready to strengthen your technical skills? Do you enjoy troubleshooting across Microsoft 365, desktop, and user environments? Are you looking for an MSP where you can genuinely progress, not stay stuck on the same tickets?
If so, this could be a strong next step. We are recruiting for a 1st / 2nd Line Support Engineer to join a well-established Managed Service Provider in Ashford. This role is ideal for someone operating at strong 1st Line level or early 2nd Line who wants broader exposure and clear development.
The Opportunity
You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support. This is an office-based role designed to support learning, knowledge sharing, and technical progression.
What You Will Be Doing
- Acting as a key point of contact for incoming support tickets
- Providing remote 1st and 2nd line support to clients
- Troubleshooting Microsoft 365 and Windows desktop issues
- Managing Active Directory tasks (users, permissions, group policy)
- Supporting endpoint and Intune-related queries
- Investigating basic networking issues (DNS, DHCP, TCP/IP)
- Escalating more complex issues to senior engineers
- Maintaining accurate ticket updates and documentation
- Occasionally attending client sites (if at 2nd line level)
Technologies You Will Work With
Experience in some of the following is beneficial:
- Windows desktop environments
- Microsoft 365 (Exchange, Teams, SharePoint)
- Active Directory
- Intune / endpoint management
- Basic networking (DNS, DHCP, TCP/IP)
- Helpdesk / ticketing systems
- Printers and end-user hardware
You do not need everything; solid fundamentals and the right attitude matter most.
What We Are Looking For
- Experience in a 1st Line or 2nd Line IT support role
- MSP experience is highly desirable
- Strong customer service and communication skills
- Good troubleshooting mindset
- Organised and comfortable managing tickets
- Full driving licence beneficial (not essential at 1st line level)
Why Join?
- Supportive MSP environment with real progression
- Exposure to a broad client base and modern tech stack
- Clear pathway into 2nd Line and beyond
- Structured team with strong knowledge sharing
- Up to £32k depending on experience
If you are currently in 1st Line and edging into 2nd, or already operating at 2nd Line level and want a supportive MSP environment, this is well worth a conversation.
1st/2nd Line IT Support Engineer in Maidstone employer: Constant Recruitment
Join a dynamic Managed Service Provider in Ashford, where you will thrive in a supportive environment that prioritises employee growth and technical development. With a focus on collaboration and knowledge sharing, you'll have the opportunity to work with a diverse client base and modern technologies, ensuring your skills are continuously enhanced while enjoying a clear pathway for progression into 2nd Line support and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land 1st/2nd Line IT Support Engineer in Maidstone
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your troubleshooting skills! When you get the chance to chat with potential employers, share specific examples of how you've solved tricky tech issues. This will demonstrate your hands-on experience and problem-solving mindset.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your approach to show us why you’d be a great fit for our supportive MSP environment.
✨Tip Number 4
Prepare for the interview by brushing up on key technologies! Make sure you're comfortable discussing Microsoft 365, Active Directory, and basic networking concepts. This will help you stand out as a knowledgeable candidate ready to take on the role.
We think you need these skills to ace 1st/2nd Line IT Support Engineer in Maidstone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support, especially with Microsoft 365 and desktop environments. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting successes!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Tell us why you’re excited about this role and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your passion for learning and progression.
Show Off Your Soft Skills:While technical skills are crucial, we also value strong customer service and communication abilities. Make sure to include examples of how you've effectively communicated with clients or resolved issues in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Constant Recruitment
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft 365, Windows desktop environments, and basic networking concepts like DNS and DHCP. Being able to discuss these topics confidently will show that you're ready for the role.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved IT issues in the past. Think about times when you had to troubleshoot a tricky problem and what steps you took to fix it. This will demonstrate your problem-solving mindset.
✨Customer Service is Key
Since this role involves direct client interaction, be ready to talk about your customer service experience. Highlight any situations where you went above and beyond to help a user, as strong communication skills are essential.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the technologies they use, or the progression opportunities within the company. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
