At a Glance
- Tasks: Provide first-line support for customers using digital products and resolve queries.
- Company: Join a growing software and digital solutions business near Ashford.
- Benefits: £25,000 salary, 20 days holiday, pension contribution, and career development.
- Other info: Opportunity to grow into product ownership or customer success roles.
- Why this job: Kickstart your career in tech while helping customers and learning about innovative products.
- Qualifications: Customer-focused attitude and willingness to learn about software and digital products.
The predicted salary is between 25000 - 25000 £ per year.
Application Support & Product Executive
Rural Ashford
Office-based, transport required
£25,000 + benefits
Monday to Friday, 9.00 am - 5.30 pm
Do you enjoy helping customers and working through problems until they are resolved? Are you interested in software, digital products and how technology can improve the way businesses operate? Would you like a varied role where you can develop from customer and application support into product ownership?
We are recruiting for an Application Support & Product Executive to join a small, growing software and digital solutions business based near Ashford. This is a varied position within a close-knit company, so you will need to be flexible and happy to get involved wherever support is needed. However, your main responsibility will be providing first-line application support to customers using the company’s digital products. You will help customers resolve queries, understand how the software works and get the best possible value from the products available to them. As your knowledge develops, you will become a product champion within the business, taking greater ownership of particular products, helping with customer onboarding and identifying other solutions that may benefit clients.
What You Will Be Doing
- Acting as the first point of contact for customer support queries by telephone, email and online channels
- Investigating application issues and resolving straightforward problems
- Gathering the information needed to escalate more technical queries to the development team
- Keeping customers updated and making sure queries are followed through to completion
- Helping new customers get started with the company’s software and digital products
- Delivering online product demonstrations and user training
- Creating and maintaining user guides, support information and internal product documentation
- Building a strong understanding of the company’s different products and services
- Becoming a product champion for specific software solutions
- Gathering customer feedback and sharing it with the development and leadership teams
- Identifying additional products or features that could be useful to existing customers
- Supporting testing when new features, updates or products are released
- Assisting with general customer operations and administration
- Getting involved in wider business activities when required, which may include events, customer communications and occasional marketing support
Who This Role Would Suit
This role could suit a graduate, an early-career candidate or somebody with experience in customer service, software support, IT support, SaaS or digital products. You do not need to be a developer or have advanced technical knowledge, but you should be comfortable learning how software works and explaining it clearly to other people. You will need to be:
- Customer-focused, patient and confident communicating with different people
- Interested in technology, software and digital products
- Comfortable investigating problems and asking the right questions
- Organised and able to keep track of several customer queries
- Proactive and willing to take ownership rather than waiting to be told what to do
- Flexible and happy to support different areas of a small business
- Confident using online systems and learning new software
- Able to explain information clearly without relying on technical jargon
Experience in application support, first-line IT support, customer success or SaaS would be helpful, but attitude, communication skills and the ability to learn are equally important.
The Opportunity
This is not simply a role where you will answer support queries all day. You will initially build your knowledge through customer and application support, but the longer-term aim is for you to take ownership of products, become the internal expert and help customers understand which solutions could benefit their organisation. For the right person, this could develop into a Product Owner, Product Specialist or Customer Success position as the business continues to grow.
What Is On Offer
Salary of £25,000
5% employer pension contribution
20 days holiday plus
StudySmarter Expert Advice🤫
We think this is how you could land Graduate / Junior Application Support Executive in London
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Constant Recruitment value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Constant Recruitment a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Constant Recruitment!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Constant Recruitment.
We think you need these skills to ace Graduate / Junior Application Support Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Constant Recruitment!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Constant Recruitment
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
