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For Companies At a Glance
- Tasks: Provide onsite and remote technical support across multiple customer sites.
- Company: Join a dynamic team focused on seamless IT operations and user satisfaction.
- Benefits: Enjoy a mix of remote work and hands-on experience with competitive pay.
- Why this job: Perfect for tech enthusiasts wanting to make an impact while developing their skills.
- Qualifications: Experience with Windows, Microsoft 365, and strong communication skills required.
- Other info: Work three days onsite and two days remotely, ensuring flexibility in your role.
The predicted salary is between 21000 - 24000 £ per year.
Field Support Engineer
£25k – £28k
Are you an experienced Field Support Engineer looking for a role that blends onsite and remote support? Do you enjoy providing hands-on technical assistance while also troubleshooting issues remotely? Are you confident handling Level 1 & 2 support across a variety of technologies?
If so, this Field Support Engineer (BAU) role could be the perfect fit for you!
About the Role
We are looking for a Field Support Engineer to provide technical support across three customer sites: Dewsbury, West Yorkshire, Derby, Derbyshire, Northampton, Northamptonshire
You will be required to attend these locations three days a week, with the remaining two days spent working remotely as part of the service desk team. This role involves a mix of onsite support, Level 1 & 2 troubleshooting, and remote assistance, ensuring seamless IT operations for end users.
What You Will Be Doing:
Onsite Support:
- Attend customer sites to resolve technical issues and provide user support.
- Accurately log and update tickets in the customers system.
- Escalate tickets where necessary while keeping users informed.
Remote Support:
- Provide initial response to user queries via phone, email, or system alerts.
- Log and categorise tickets in the Fluidity ticketing system (Autotask).
- Assign tickets to the correct queue and ensure timely follow-ups.
Level 2 Troubleshooting:
- Resolve technical issues and update tickets with accurate time records.
- Escalate complex issues to 3rd Line Support where needed.
- Maintain up-to-date documentation and site logs in IT-Glue.
What You Need:
? Technical Expertise: Experience with:
- Windows 10 & 11 O/S
- Microsoft 365 Apps
- Citrix Workspace 2409
- VPNs
- CrowdStrike AV / Datto AV
Communication Skills: Able to explain technical issues clearly to users and keep them updated on progress.
Professionalism: Friendly, approachable, and aligned with company standards and ethics.
Efficiency: A proactive approach to troubleshooting, ensuring minimal downtime for users.
Field Support Engineer in Nottingham employer: Constant Recruitment
Contact Detail:
Constant Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Engineer in Nottingham
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10 & 11, Microsoft 365 Apps, and Citrix Workspace. Having hands-on experience or relevant certifications can really set you apart during the interview process.
✨Tip Number 2
Brush up on your communication skills, as you'll need to explain technical issues clearly to users. Practising how to convey complex information in a simple way can help you demonstrate your professionalism and approachability.
✨Tip Number 3
Prepare for scenario-based questions that focus on troubleshooting and support. Think of examples from your past experiences where you successfully resolved issues, both onsite and remotely, to showcase your efficiency and proactive approach.
✨Tip Number 4
Research our company culture and values to align your responses during the interview. Showing that you understand and resonate with our standards and ethics will demonstrate your commitment to being a good fit for the team.
We think you need these skills to ace Field Support Engineer in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Field Support Engineer. Focus on your technical expertise with Windows 10 & 11, Microsoft 365 Apps, and any other technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your hands-on technical assistance skills and your ability to troubleshoot issues both onsite and remotely. Mention specific examples of how you've successfully resolved Level 1 & 2 support issues in the past.
Highlight Communication Skills: Since the role requires clear communication with users, emphasise your ability to explain technical issues in an understandable way. Provide examples of how you've kept users informed during the troubleshooting process.
Show Professionalism and Efficiency: In your application, convey your professionalism and proactive approach to troubleshooting. Discuss how you ensure minimal downtime for users and maintain high standards in your work.
How to prepare for a job interview at Constant Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10 & 11, Microsoft 365 Apps, and other relevant technologies. Highlight specific examples of how you've successfully resolved technical issues in the past.
✨Demonstrate Communication Skills
Since this role involves explaining technical issues to users, practice articulating complex concepts in simple terms. Consider preparing a few scenarios where you effectively communicated solutions to non-technical users.
✨Emphasise Professionalism
Exude a friendly and approachable attitude during the interview. Companies value candidates who align with their standards and ethics, so be sure to convey your commitment to professionalism.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting approach. Think of examples where you had to resolve issues under pressure, and be ready to explain your thought process and the steps you took to ensure minimal downtime.
