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- Tasks: Provide onsite and remote technical support across multiple customer sites.
- Company: Join a dynamic team focused on seamless IT operations and user satisfaction.
- Benefits: Enjoy a mix of remote work and hands-on experience with competitive pay.
- Why this job: Perfect for tech enthusiasts who love problem-solving and making an impact.
- Qualifications: Must have a full driving licence and experience with Windows, Microsoft 365, and troubleshooting.
- Other info: Work three days onsite and two days remotely, ensuring flexibility in your role.
The predicted salary is between 20000 - 28000 £ per year.
Field Support Engineer
£25k – £28k
Are you an experienced Field Support Engineer looking for a role that blends onsite and remote support?
Do you enjoy providing hands-on technical assistance while also troubleshooting issues remotely?
Are you confident handling Level 1 & 2 support across a variety of technologies?
For this role you must have a full driving licence
If so, this Field Support Engineer (BAU) role could be the perfect fit for you!
About the Role
We are looking for a Field Support Engineer to provide technical support across three customer sites: Dewsbury, West Yorkshire, Derby, Derbyshire, Northampton, Northamptonshire
You will be required to attend these locations three days a week, with the remaining two days spent working remotely as part of the service desk team. This role involves a mix of onsite support, Level 1 & 2 troubleshooting, and remote assistance, ensuring seamless IT operations for end users.
What You Will Be Doing:
Onsite Support:
- Attend customer sites to resolve technical issues and provide user support.
- Accurately log and update tickets in the customers system.
- Escalate tickets where necessary while keeping users informed.
Remote Support:
- Provide initial response to user queries via phone, email, or system alerts.
- Log and categorise tickets in the Fluidity ticketing system (Autotask).
- Assign tickets to the correct queue and ensure timely follow-ups.
Level 2 Troubleshooting:
- Resolve technical issues and update tickets with accurate time records.
- Escalate complex issues to 3rd Line Support where needed.
- Maintain up-to-date documentation and site logs in IT-Glue.
What You Need:
? Technical Expertise: Experience with:
- Windows 10 & 11 O/S
- Microsoft 365 Apps
- Citrix Workspace 2409
- VPNs
- CrowdStrike AV / Datto AV
Communication Skills: Able to explain technical issues clearly to users and keep them updated on progress.
Professionalism: Friendly, approachable, and aligned with company standards and ethics.
Efficiency: A proactive approach to troubleshooting, ensuring minimal downtime for users.
Field Support Engineer in Northampton employer: Constant Recruitment
Contact Detail:
Constant Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Engineer in Northampton
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10 & 11, Microsoft 365 Apps, and Citrix Workspace. Having hands-on experience or even a basic understanding of these systems will give you an edge during interviews.
✨Tip Number 2
Prepare to discuss your previous experiences in providing both onsite and remote support. Think of specific examples where you successfully resolved technical issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 3
Since the role requires a full driving licence, ensure that you highlight your driving experience and reliability in your conversations. This can reassure the hiring team that you are ready to travel to various customer sites without any issues.
✨Tip Number 4
Showcase your communication skills by preparing to explain complex technical concepts in simple terms. Practising how to convey technical information clearly will help you stand out, especially since user interaction is a key part of the role.
We think you need these skills to ace Field Support Engineer in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Field Support Engineer. Focus on your technical expertise with Windows 10 & 11, Microsoft 365 Apps, and any other technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your hands-on technical assistance skills and your ability to troubleshoot issues both onsite and remotely. Mention your communication skills and how you can keep users informed during the support process.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided Level 1 & 2 support. Include specific examples of how you resolved technical issues and maintained documentation, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial for this position.
How to prepare for a job interview at Constant Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10 & 11, Microsoft 365 Apps, and other relevant technologies. Highlight specific examples of how you've successfully resolved technical issues in the past.
✨Demonstrate Communication Skills
Since this role involves explaining technical issues to users, practice articulating complex concepts in simple terms. You might be asked to explain a technical problem during the interview, so think about how you would communicate that effectively.
✨Emphasise Professionalism and Approachability
The company values a friendly and approachable attitude. During the interview, maintain a positive demeanour and show that you can align with their standards and ethics. This will help convey that you are a good cultural fit.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting approach. Think of scenarios where you had to resolve Level 1 or 2 issues, and be ready to explain your thought process and the steps you took to achieve a solution.
