At a Glance
- Tasks: Coordinate customer orders and ensure smooth communication between customers and production teams.
- Company: Join a specialist manufacturer of luxury wallcoverings in Leyland.
- Benefits: Competitive salary, supportive team environment, and full training provided.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Be part of a dynamic team creating high-quality products for the luxury interiors market.
- Qualifications: Experience in administration within manufacturing and strong attention to detail required.
The predicted salary is between 27500 - 27500 £ per year.
Are you an experienced administrator with a background in manufacturing? Do you enjoy coordinating customer orders, liaising with production teams and making sure every detail is correct? Would you like to join a specialist manufacturer producing high-quality products for the luxury interiors market?
We are recruiting for a Customer Account Administrator to join a well-established specialist manufacturing business based in Leyland. The company produces luxury digitally printed wallcoverings for independent designers, growing brands and established businesses within the interiors industry. This is a busy, hands-on role focused primarily on processing and coordinating customer orders. You will support customers across the business rather than managing a portfolio of named accounts, helping each order move smoothly from the initial enquiry through production and delivery.
Approximately 70% of the role will involve order processing and coordination, with the remaining time spent speaking with customers and supporting the wider office team.
The Role
Reporting to the Office Manager, you will act as an important link between customers, the office and the factory. You will accurately process orders, prepare the relevant documentation, monitor progress and ensure customers are kept informed of any changes, delays or issues. During busy periods, you may be coordinating up to 50 live orders at different stages of production, so organisation and attention to detail will be essential.
Your responsibilities will include:
- Answering incoming telephone calls and responding to customer emails
- Processing and updating customer orders accurately
- Checking product specifications, quantities, prices and delivery details
- Preparing quotations, order confirmations, invoices and delivery paperwork
- Liaising with the factory, production and studio teams
- Monitoring orders as they move through the production process
- Keeping customers updated on progress and expected delivery dates
- Managing order amendments and changes to customer requirements
- Responding to customer complaints professionally and helping to resolve issues
- Communicating production delays or potential problems clearly
- Highlighting urgent orders and priorities to the appropriate colleagues
- Maintaining accurate customer, order and workflow records
- Using the company’s Clarity workflow management system
- Supporting the wider office team with administration when required
- Helping with tasks in other areas of the business during particularly busy periods
Full training will be provided on the Clarity system.
About You
You will have previous administrative experience gained within a manufacturing business. You may currently be working in sales administration, order processing, customer service, production administration or account coordination, but you must understand how orders move through a manufacturing or production environment. Experience within printing, textiles, wallcoverings, interiors or another specialist product manufacturer would be particularly useful, although specific wallpaper experience is not required.
You will need:
- Previous administration experience within a manufacturing company
- Experience processing and coordinating customer orders
- Confidence liaising with customers and internal production teams
- Strong attention to detail
- The ability to manage several orders and changing priorities at once
- A professional and helpful telephone manner
- Good written communication skills
- A positive and proactive approach
- The confidence to follow up with customers and colleagues
- The ability to remain calm when orders change or problems arise
- Good general Microsoft Office skills
- A flexible attitude and willingness to help across the business
- The maturity and judgement to take ownership of day-to-day situations
This role would suit someone who enjoys being busy, takes pride in getting the details right and understands the importance of communication between customers, administration and production. You will be joining a close-knit business where reliability, accuracy, teamwork and a positive, happy-to-help attitude are genuinely valued. The company is looking for the right person and would like them to start as soon as possible.
Customer Account Administrator employer: Constant Recruitment
Join a dynamic IT Managed Services provider in Whitstable, Kent, where innovation meets opportunity. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering competitive salaries and benefits. With a focus on employee well-being and a commitment to excellence, we provide a rewarding environment for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Constant Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Constant Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Constant Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Constant Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Constant Recruitment!
How to prepare for a job interview at Constant Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
