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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and manage support tickets.
- Company: Join a well-established Managed Service Provider in Ashford with a supportive culture.
- Benefits: Earn up to £32,000, enjoy career progression, and work with modern technologies.
- Other info: Structured team with knowledge sharing and clear pathways for advancement.
- Why this job: Gain hands-on experience and develop your skills in a fast-paced environment.
- Qualifications: Experience in IT support, strong communication skills, and a troubleshooting mindset.
The predicted salary is between 32000 - 32000 £ per year.
Are you currently working in IT support and ready to strengthen your technical skills? Do you enjoy troubleshooting across Microsoft 365, desktop, and user environments? Are you looking for an MSP where you can genuinely progress, not stay stuck on the same tickets? If so, this could be a strong next step.
We are recruiting for a 1st / 2nd Line Support Engineer to join a well-established Managed Service Provider in Ashford. This role is ideal for someone operating at strong 1st Line level or early 2nd Line who wants broader exposure and clear development.
The Opportunity
You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support. This is an office-based role designed to support learning, knowledge sharing, and technical progression.
What You Will Be Doing
- Acting as a key point of contact for incoming support tickets
- Providing remote 1st and 2nd line support to clients
- Troubleshooting Microsoft 365 and Windows desktop issues
- Managing Active Directory tasks (users, permissions, group policy)
- Supporting endpoint and Intune-related queries
- Investigating basic networking issues (DNS, DHCP, TCP/IP)
- Escalating more complex issues to senior engineers
- Maintaining accurate ticket updates and documentation
- Occasionally attending client sites (if at 2nd line level)
Technologies You Will Work With
Experience in some of the following is beneficial:
- Windows desktop environments
- Microsoft 365 (Exchange, Teams, SharePoint)
- Active Directory
- Intune / endpoint management
- Basic networking (DNS, DHCP, TCP/IP)
- Helpdesk / ticketing systems
- Printers and end-user hardware
You do not need everything; solid fundamentals and the right attitude matter most.
What We Are Looking For
- Experience in a 1st Line or 2nd Line IT support role
- MSP experience is highly desirable
- Strong customer service and communication skills
- Good troubleshooting mindset
- Organised and comfortable managing tickets
- Full driving licence beneficial (not essential at 1st line level)
Why Join?
- Supportive MSP environment with real progression
- Exposure to a broad client base and modern tech stack
- Clear pathway into 2nd Line and beyond
- Structured team with strong knowledge sharing
- Up to £32k depending on experience
If you are currently in 1st Line and edging into 2nd, or already operating at 2nd Line level and want a supportive MSP environment, this is well worth a conversation.
Locations
2nd Line Support Engineer - Urgent in Ashford, Kent employer: Constant Recruitment
Contact Detail:
Constant Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer - Urgent in Ashford, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Get ready for those interviews! Brush up on your troubleshooting skills and be prepared to discuss your experiences with Microsoft 365 and Active Directory. We want you to shine and show how you can tackle real-world problems.
✨Tip Number 3
Don’t forget to follow up! After an interview, drop a quick thank-you email to express your appreciation. It shows you're keen and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace 2nd Line Support Engineer - Urgent in Ashford, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess with Microsoft 365 and desktop environments!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining us at StudySmarter and how you can contribute to our team. Mention any relevant MSP experience and your passion for tech support.
Show Off Your Soft Skills: We value strong customer service and communication skills just as much as technical know-how. In your application, give examples of how you've effectively communicated with clients or resolved issues in a friendly manner.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Constant Recruitment
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Windows desktop environments, and basic networking concepts like DNS and DHCP. Be ready to discuss specific troubleshooting scenarios you've encountered in your previous roles.
✨Showcase Your Customer Service Skills
Since this role involves direct client interaction, prepare examples that highlight your strong communication and customer service skills. Think about times when you turned a frustrated client into a satisfied one.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you manage support tickets and prioritise tasks. Share any tools or methods you use to stay organised, as this is crucial in a fast-paced MSP environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team structure, and opportunities for progression. This shows your genuine interest in the role and helps you assess if it's the right fit for you.