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For Companies At a Glance
- Tasks: Provide 1st and 2nd line support, troubleshoot Microsoft 365 and desktop issues.
- Company: Join a supportive Managed Service Provider in Ashford, Kent.
- Benefits: Earn up to £32,000 with clear progression opportunities.
- Other info: Collaborative team culture with knowledge sharing and career growth.
- Why this job: Gain hands-on experience and grow your technical skills in a dynamic environment.
- Qualifications: Experience in IT support with strong customer service skills.
The predicted salary is between 32000 - 32000 £ per year.
Are you currently working in IT support and ready to strengthen your technical skills? Do you enjoy troubleshooting across Microsoft 365, desktop, and user environments? Are you looking for an MSP where you can genuinely progress, not stay stuck on the same tickets? If so, this could be a strong next step.
We are recruiting for a 1st / 2nd Line Support Engineer to join a well-established Managed Service Provider in Ashford. This role is ideal for someone operating at strong 1st Line level or early 2nd Line who wants broader exposure and clear development.
The Opportunity
You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support. This is an office-based role designed to support learning, knowledge sharing, and technical progression.
What You Will Be Doing
- Acting as a key point of contact for incoming support tickets
- Providing remote 1st and 2nd line support to clients
- Troubleshooting Microsoft 365 and Windows desktop issues
- Managing Active Directory tasks (users, permissions, group policy)
- Supporting endpoint and Intune-related queries
- Investigating basic networking issues (DNS, DHCP, TCP/IP)
- Escalating more complex issues to senior engineers
- Maintaining accurate ticket updates and documentation
- Occasionally attending client sites (if at 2nd line level)
Technologies You Will Work With
Experience in some of the following is beneficial:
- Windows desktop environments
- Microsoft 365 (Exchange, Teams, SharePoint)
- Active Directory
- Intune / endpoint management
- Basic networking (DNS, DHCP, TCP/IP)
- Helpdesk / ticketing systems
- Printers and end-user hardware
You do not need everything; solid fundamentals and the right attitude matter most.
What We Are Looking For
- Experience in a 1st Line or 2nd Line IT support role
- MSP experience is highly desirable
- Strong customer service and communication skills
- Good troubleshooting mindset
- Organised and comfortable managing tickets
- Full driving licence beneficial (not essential at 1st line level)
Why Join?
- Supportive MSP environment with real progression
- Exposure to a broad client base and modern tech stack
- Clear pathway into 2nd Line and beyond
- Structured team with strong knowledge sharing
- Up to £32k depending on experience
If you are currently in 1st Line and edging into 2nd, or already operating at 2nd Line level and want a supportive MSP environment, this is well worth a conversation.
Locations
2nd Line Support Engineer, Microsoft in Ashford, Kent employer: Constant Recruitment
Contact Detail:
Constant Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer, Microsoft in Ashford, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your troubleshooting skills! When you get the chance to chat with potential employers, share specific examples of how you've solved tricky tech issues. This will demonstrate your hands-on experience and problem-solving mindset.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your approach to show us why you’d be a great fit for the 1st/2nd Line Support Engineer role.
✨Tip Number 4
Prepare for the interview by brushing up on Microsoft 365 and basic networking concepts. Being able to discuss these topics confidently will set you apart from other candidates and show that you're ready for the next step in your career.
We think you need these skills to ace 2nd Line Support Engineer, Microsoft in Ashford, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support, especially with Microsoft 365 and desktop environments. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting successes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the role and how your background makes you a great fit. We love hearing about your passion for IT support and your desire to grow within a supportive MSP environment.
Show Off Your Soft Skills: While technical skills are crucial, we also value strong customer service and communication abilities. Make sure to include examples of how you've effectively communicated with clients or resolved issues in a friendly manner. It’s all about teamwork and collaboration here at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Constant Recruitment
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Windows desktop environments, and basic networking concepts like DNS and DHCP. Be ready to discuss how you've used these technologies in your previous roles, as this will show your technical competence.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved support tickets in the past. Think about the steps you took to diagnose and fix issues, and be ready to explain your thought process during the interview.
✨Demonstrate Customer Service Savvy
Since this role involves direct client interaction, practice articulating how you handle customer queries and complaints. Highlight any experiences where you turned a negative situation into a positive outcome for the client.
✨Ask Insightful Questions
Prepare a few questions about the company culture, team structure, and opportunities for progression. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.