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For Companies At a Glance
- Tasks: Troubleshoot and support clients in a dynamic MSP environment with diverse technical challenges.
- Company: Join a growing Managed Service Provider that values your technical expertise and customer skills.
- Benefits: Competitive salary, private medical and dental insurance, and a company vehicle after 6 months.
- Why this job: Make a real impact by solving technical issues and enhancing client experiences.
- Qualifications: Experience in an MSP or service desk, strong troubleshooting skills, and excellent customer service.
- Other info: Enjoy long-term stability and exposure to a wide range of technologies.
The predicted salary is between 24000 - 28800 £ per year.
Are you currently working in an MSP or service desk environment and ready to take more ownership of technical issues? Do you enjoy troubleshooting across Microsoft 365, servers, networks, and security rather than just closing tickets? Are you looking for a role where your technical knowledge is valued, your customer skills matter, and you can continue to develop? If so, this could be a strong next step.
The Role
We are recruiting for a growing Managed Service Provider who are looking to add a capable and customer-focused 2nd Line Support Engineer to their technical team. This role sits firmly at 2nd Line level, supporting a range of client environments and acting as an escalation point from 1st Line. You will work across Microsoft technologies, networking, firewalls, and endpoint management, with a mix of remote support and on-site client visits. You will be trusted to diagnose issues thoroughly, communicate clearly with clients, and see problems through to resolution rather than passing them on.
What You Will Be Doing
- Supporting clients in a busy MSP / service desk environment
- Troubleshooting networking fundamentals including VLANs, switching, routing, and wireless
- Firewall administration and policy management
- Windows Server administration and infrastructure support
- Active Directory and Entra ID management
- Microsoft 365 administration across multiple tenants
- Managing devices using Microsoft Intune and Autopilot
- Applying Group Policy and configuration policies
- Supporting virtualised environments (Hyper-V, VMware, and Proxmox)
- Managing backups and disaster recovery solutions
- Supporting endpoint security including MFA and EDR
- Producing clear documentation and contributing to the knowledgebase
- Assisting with infrastructure projects where required (such as cabling, wireless installs, and CCTV)
Project work exposure is a bonus but not essential; this role is primarily focused on strong BAU support with variety.
What We Are Looking For
- Experience working in an MSP or fast-paced service desk environment
- Solid 2nd Line troubleshooting skills across Microsoft technologies
- Good understanding of networking fundamentals and security principles
- Strong customer service skills and the ability to explain technical issues clearly
- A proactive approach to problem-solving and documentation
Additional Requirements
- Clean, full UK driving licence
- Willingness to undergo an enhanced DBS check (provided), as some clients include schools and colleges
What Is On Offer
- Commercial vehicle provided within 6 months
- Private medical insurance (after 6-month probation)
- Private dental cover (after 6-month probation)
- Long-term stability within a growing MSP
- Exposure to a wide technical stack and varied client environments
Locations
2nd Line Support Engineer in Ashford, Kent employer: Constant Recruitment
Contact Detail:
Constant Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Ashford, Kent
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars related to MSPs and support roles. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your troubleshooting skills! When you get the chance to chat with potential employers, share specific examples of how you've solved complex issues in the past. This will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Don’t just apply for jobs; engage with the companies you’re interested in! Follow them on social media, comment on their posts, and even reach out directly to ask about opportunities. This shows your enthusiasm and can help you stand out from the crowd.
✨Tip Number 4
Remember to leverage our website for job applications! We’ve got a range of roles that could be perfect for you, so make sure to check it out regularly and apply directly through us for the best chance at landing that dream job.
We think you need these skills to ace 2nd Line Support Engineer in Ashford, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 2nd Line troubleshooting skills and any relevant MSP experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled technical issues and provided excellent customer service in the past.
Show Off Your Technical Skills: Don’t shy away from showcasing your knowledge of Microsoft technologies, networking fundamentals, and security principles. We want to see how you can apply these skills in real-world scenarios!
Apply Through Our Website: For the best chance of getting noticed, make sure to apply through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Constant Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, networking fundamentals, and firewall management. Be ready to discuss specific troubleshooting scenarios you've encountered in your previous roles, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role requires strong customer interaction, prepare examples of how you've effectively communicated technical issues to clients in the past. Highlight your ability to explain complex concepts in simple terms, as this is crucial for a 2nd Line Support Engineer.
✨Demonstrate Proactivity
Employers love candidates who take initiative. Think of instances where you've gone above and beyond to resolve an issue or improve a process. This could be anything from documenting a new procedure to taking ownership of a particularly tricky problem.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and the types of projects you'll be involved in. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
