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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and manage client tickets.
- Company: Join a well-established Managed Service Provider in Ashford with a supportive culture.
- Benefits: Earn up to £32,000, enjoy career progression, and work with modern tech.
- Other info: Structured team with knowledge sharing and clear pathways for advancement.
- Why this job: Gain hands-on experience and develop your skills in a fast-paced environment.
- Qualifications: Experience in IT support, strong communication skills, and a troubleshooting mindset.
The predicted salary is between 32000 - 32000 £ per year.
Are you currently working in IT support and ready to strengthen your technical skills? Do you enjoy troubleshooting across Microsoft 365, desktop, and user environments? Are you looking for an MSP where you can genuinely progress, not stay stuck on the same tickets? If so, this could be a strong next step.
We are recruiting for a 1st / 2nd Line Support Engineer to join a well-established Managed Service Provider in Ashford. This role is ideal for someone operating at strong 1st Line level or early 2nd Line who wants broader exposure and clear development.
The Opportunity
You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support. This is an office-based role designed to support learning, knowledge sharing, and technical progression.
What You Will Be Doing
- Acting as a key point of contact for incoming support tickets
- Providing remote 1st and 2nd line support to clients
- Troubleshooting Microsoft 365 and Windows desktop issues
- Managing Active Directory tasks (users, permissions, group policy)
- Supporting endpoint and Intune-related queries
- Investigating basic networking issues (DNS, DHCP, TCP/IP)
- Escalating more complex issues to senior engineers
- Maintaining accurate ticket updates and documentation
- Occasionally attending client sites (if at 2nd line level)
Technologies You Will Work With
Experience in some of the following is beneficial:
- Windows desktop environments
- Microsoft 365 (Exchange, Teams, SharePoint)
- Active Directory
- Intune / endpoint management
- Basic networking (DNS, DHCP, TCP/IP)
- Helpdesk / ticketing systems
- Printers and end-user hardware
You do not need everything; solid fundamentals and the right attitude matter most.
What We Are Looking For
- Experience in a 1st Line or 2nd Line IT support role
- MSP experience is highly desirable
- Strong customer service and communication skills
- Good troubleshooting mindset
- Organised and comfortable managing tickets
- Full driving licence beneficial (not essential at 1st line level)
Why Join?
- Supportive MSP environment with real progression
- Exposure to a broad client base and modern tech stack
- Clear pathway into 2nd Line and beyond
- Structured team with strong knowledge sharing
- Up to £32k depending on experience
If you are currently in 1st Line and edging into 2nd, or already operating at 2nd Line level and want a supportive MSP environment, this is well worth a conversation.
Locations
2nd Line Support Engineer in Ashford, Devon employer: Constant Recruitment
Contact Detail:
Constant Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Ashford, Devon
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common support scenarios. Think about how you'd troubleshoot issues with Microsoft 365 or Active Directory. The more you rehearse, the more confident you'll feel when it counts!
✨Tip Number 3
Show off your skills during the interview! Bring examples of past tickets you've resolved or challenges you've tackled. This will demonstrate your troubleshooting mindset and give the interviewers a taste of what you can bring to the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line Support Engineer in Ashford, Devon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support. We want to see how your skills align with the role, so don’t be shy about showcasing your troubleshooting prowess with Microsoft 365 and desktop environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about joining our team and how your background makes you a great fit for the role. Keep it friendly and professional – we love a bit of personality!
Showcase Your Customer Service Skills: Since this role involves supporting clients, make sure to highlight your customer service experience. We value strong communication skills, so share examples of how you've effectively resolved issues and kept clients happy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Constant Recruitment
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Windows desktop environments, and basic networking concepts like DNS and DHCP. Be ready to discuss specific troubleshooting scenarios you've encountered in your previous roles.
✨Showcase Your Customer Service Skills
Since this role involves direct client interaction, prepare examples that highlight your strong communication and customer service skills. Think about times when you turned a frustrated client into a satisfied one.
✨Demonstrate Your Organisational Skills
Talk about how you manage support tickets and ensure accurate documentation. Share any tools or methods you use to stay organised, as this will show your potential employer that you can handle a busy service desk environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team structure, and opportunities for progression. This shows your genuine interest in the role and helps you determine if it's the right fit for you.