At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and manage client tickets.
- Company: Join a supportive Managed Service Provider in Ashford with a collaborative culture.
- Benefits: Earn up to £32,000, enjoy career progression, and work with modern tech.
- Other info: Opportunity for clear progression into 2nd Line and beyond.
- Why this job: Gain hands-on experience and develop your skills in a fast-paced environment.
- Qualifications: Experience in IT support, strong communication skills, and a troubleshooting mindset.
The predicted salary is between 32000 - 32000 € per year.
Are you currently working in IT support and ready to strengthen your technical skills? Do you enjoy troubleshooting across Microsoft 365, desktop, and user environments? Are you looking for an MSP where you can genuinely progress, not stay stuck on the same tickets? If so, this could be a strong next step.
We are recruiting for a 1st / 2nd Line Support Engineer to join a well-established Managed Service Provider in Ashford. This role is ideal for someone operating at strong 1st Line level or early 2nd Line who wants broader exposure and clear development.
The Opportunity
You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support. This is an office-based role designed to support learning, knowledge sharing, and technical progression.
What You Will Be Doing
- Acting as a key point of contact for incoming support tickets
- Providing remote 1st and 2nd line support to clients
- Troubleshooting Microsoft 365 and Windows desktop issues
- Managing Active Directory tasks (users, permissions, group policy)
- Supporting endpoint and Intune-related queries
- Investigating basic networking issues (DNS, DHCP, TCP/IP)
- Escalating more complex issues to senior engineers
- Maintaining accurate ticket updates and documentation
- Occasionally attending client sites (if at 2nd line level)
Technologies You Will Work With
Experience in some of the following is beneficial:
- Windows desktop environments
- Microsoft 365 (Exchange, Teams, SharePoint)
- Active Directory
- Intune / endpoint management
- Basic networking (DNS, DHCP, TCP/IP)
- Helpdesk / ticketing systems
- Printers and end-user hardware
You do not need everything; solid fundamentals and the right attitude matter most.
What We Are Looking For
- Experience in a 1st Line or 2nd Line IT support role
- MSP experience is highly desirable
- Strong customer service and communication skills
- Good troubleshooting mindset
- Organised and comfortable managing tickets
- Full driving licence beneficial (not essential at 1st line level)
Why Join?
- Supportive MSP environment with real progression
- Exposure to a broad client base and modern tech stack
- Clear pathway into 2nd Line and beyond
- Structured team with strong knowledge sharing
- Up to £32k depending on experience
If you are currently in 1st Line and edging into 2nd, or already operating at 2nd Line level and want a supportive MSP environment, this is well worth a conversation.
Locations
1st/2nd Line IT Support Engineer in Ashford, Devon employer: Constant Recruitment
Join a dynamic Managed Service Provider in Ashford, where you will thrive in a supportive environment that prioritises employee growth and technical development. With a focus on collaboration and knowledge sharing, this role offers the opportunity to work with a diverse client base and modern technologies, ensuring your skills are continuously enhanced while enjoying a competitive salary of up to £32,000. If you're looking for a place where you can progress from 1st Line to 2nd Line and beyond, this is the perfect opportunity for you.
StudySmarter Expert Advice🤫
We think this is how you could land 1st/2nd Line IT Support Engineer in Ashford, Devon
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. Think about how you'd troubleshoot Microsoft 365 issues or handle user queries. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or a blog where you share tech tips, make sure to mention it during interviews. It’s a great way to demonstrate your passion and expertise.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a straightforward way to get your application noticed by the right people.
We think you need these skills to ace 1st/2nd Line IT Support Engineer in Ashford, Devon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 1st and 2nd line support. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing your troubleshooting prowess and any relevant tech you've worked with.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Tell us why you’re excited about the role and how you can contribute to our team. We love seeing enthusiasm and a genuine interest in progressing within an MSP environment.
Show Off Your Soft Skills:While technical skills are crucial, don’t forget to highlight your customer service and communication abilities. We’re all about teamwork and helping clients, so let us know how you excel in these areas!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Constant Recruitment
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Windows desktop environments, and basic networking concepts like DNS and DHCP. Be ready to discuss how you've tackled similar issues in the past, as this will show your practical experience and troubleshooting mindset.
✨Showcase Your Customer Service Skills
Since this role involves direct client interaction, prepare examples that highlight your strong communication and customer service skills. Think about times when you turned a frustrated client into a satisfied one – those stories will resonate well!
✨Be Organised with Ticket Management
Demonstrate your ability to manage support tickets effectively. Bring up any systems you've used before and explain how you keep track of updates and documentation. This shows you're not just technically savvy but also organised and efficient.
✨Express Your Desire for Growth
This position is all about progression, so make sure to convey your eagerness to learn and develop your skills further. Talk about your career aspirations and how you see yourself growing within the company, especially if you’re looking to move into 2nd Line support.
