Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide remote 2nd and 3rd line support for diverse clients and troubleshoot technical issues.
- Company: Join a respected IT Managed Services Provider in Sittingbourne, known for its friendly team culture.
- Benefits: Enjoy a unique shift pattern with frequent 4-day breaks and a competitive salary of £35k - £45k.
- Why this job: Perfect for tech enthusiasts seeking variety, flexibility, and the chance to enhance their skills.
- Qualifications: Experience in 2nd/3rd line support, strong troubleshooting skills, and networking knowledge required.
- Other info: Ideal for those who thrive in a hands-on role within a supportive, multi-client environment.
The predicted salary is between 30000 - 45000 £ per year.
Are you an experienced 2nd or 3rd Line Engineer ready for a new challenge? Would you enjoy a work pattern that gives you regular extended breaks? Are you confident supporting both systems and network infrastructure issues across a varied client base?
We are recruiting for a Service Desk Engineer (2nd/3rd Line) to join a respected and growing IT Managed Services Provider based in Sittingbourne, Kent. This is a hands-on role working as part of a small, friendly technical team providing remote support to a wide range of business clients. You will be supporting a variety of Microsoft environments and networking technologies, so it's an ideal opportunity for someone who enjoys solving technical issues and wants to work across both infrastructure and connectivity challenges.
What you will be doing:
- Providing remote 2nd and 3rd line support to clients across desktop and server environments
- Troubleshooting Windows Server, Microsoft 365, Active Directory, and Group Policy
- Supporting routers, switches, firewalls (WatchGuard experience a bonus), and general network connectivity issues
- Escalation point for complex support issues from 1st and 2nd line teams
- Monitoring systems and resolving alerts across client environments
Shift Pattern:
- 4 days on (day shifts), 4 days off
- 4 nights on, 4 days off
- Then the pattern repeats
This fixed rota offers regular extended breaks, allowing for more rest, personal time, and flexibility. While it includes nights and some weekends, you will benefit from:
- Frequent 4-day breaks - like a mini holiday every week
- Fewer total working days across the year
- Midweek time off when everywhere is quieter
- Quieter night shifts for focused technical work
- Predictable schedule you can plan around
- Competitive salary that reflects the commitment: £35,000 - £45,000 DOE
What we are looking for:
- Proven experience in a 2nd or 3rd line support role, ideally within an MSP or multi-client environment
- Strong troubleshooting skills across Windows Server, Microsoft 365, and desktop OS
- Confident networking knowledge - including configuring and supporting routers, switches, firewalls, and resolving connectivity issues
- Comfortable taking ownership of complex technical problems and seeing them through to resolution
- Willingness to work a rotating shift pattern including nights and weekends
- Certifications such as Microsoft, CompTIA, or networking-focused qualifications are a bonus
This role involves a broad mix of infrastructure and network support, so ideal for someone who enjoys hands-on technical work and enjoys working in a varied support environment. If you are looking for a role that gives you technical variety, regular time off, and the chance to enhance your infrastructure and networking skills, this could be the perfect fit.
3rd Line Support Engineer in Sittingbourne employer: Constant Recruitment
Contact Detail:
Constant Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer in Sittingbourne
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Microsoft 365, and networking devices like routers and firewalls. Having hands-on experience or even personal projects that showcase your skills with these technologies can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and the technical challenges they face, which can be invaluable during interviews.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on troubleshooting scenarios related to the systems and networks you'll be supporting. Practising common issues and their resolutions can help you demonstrate your problem-solving skills effectively.
✨Tip Number 4
Show your enthusiasm for the role by discussing your willingness to work the unique shift pattern during interviews. Highlight how this schedule aligns with your lifestyle and how it allows you to maintain a healthy work-life balance, making you a more attractive candidate.
We think you need these skills to ace 3rd Line Support Engineer in Sittingbourne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a 2nd or 3rd Line Engineer. Focus on relevant skills such as troubleshooting Windows Server, Microsoft 365, and networking knowledge. Use specific examples to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to solve complex technical issues. Mention your familiarity with the technologies listed in the job description and express your enthusiasm for working in a varied support environment.
Highlight Certifications: If you have any relevant certifications like Microsoft or CompTIA, make sure to include them prominently in your application. This can set you apart from other candidates and show your commitment to professional development.
Showcase Problem-Solving Skills: In your application, provide examples of how you've taken ownership of complex technical problems in the past. Describe the challenges you faced and how you resolved them, as this role requires strong troubleshooting skills.
How to prepare for a job interview at Constant Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Microsoft 365, and networking technologies. Highlight specific examples of troubleshooting complex issues you've resolved in previous roles.
✨Demonstrate Problem-Solving Ability
During the interview, expect scenario-based questions that assess your troubleshooting skills. Practice articulating your thought process when diagnosing and resolving technical problems.
✨Familiarise Yourself with the Company
Research the IT Managed Services Provider and understand their client base and services. This will help you tailor your responses and show genuine interest in the role and the company.
✨Prepare for Shift Pattern Questions
Since the role involves a rotating shift pattern, be ready to discuss your flexibility and willingness to work nights and weekends. Emphasise how this schedule aligns with your personal life and work preferences.
