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- Tasks: Own technical issues end-to-end and improve customer environments.
- Company: Dynamic MSP company with a focus on customer satisfaction.
- Benefits: Competitive salary, paid overtime, and hybrid working options.
- Why this job: Make a real difference by solving problems and enhancing client experiences.
- Qualifications: Experience in 2nd Line support and strong customer service skills.
- Other info: Join a supportive team with opportunities for growth and development.
Are you a 2nd Line MSP Engineer who enjoys owning issues end-to-end, not just passing tickets on? Do you like working directly with customers and improving environments rather than firefighting the same problems repeatedly?
If you think you are the right match for the following opportunity, apply after reading the complete description.
- Location: Paddock Wood - Hybrid (minimum 2 days office-based)
- Salary: £35,000 DOE
- Working Hours: Monday to Friday, 8:30 to 5:30 (paid overtime if flexibility is required)
2nd Line Support - Technical Alignment and Onboarding employer: Constant Recruitment
Contact Detail:
Constant Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support - Technical Alignment and Onboarding
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that 2nd Line Support role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We want you to show off your problem-solving abilities and how you handle issues end-to-end, just like in the job description!
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and work environment will help you tailor your responses during interviews. We want you to demonstrate that you’re not just a fit for the role, but for the team too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that 2nd Line MSP Engineer position!
We think you need these skills to ace 2nd Line Support - Technical Alignment and Onboarding
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 2nd Line support and technical alignment. We want to see how you've owned issues end-to-end, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about improving environments and working directly with customers. Make it personal and show us your enthusiasm for the role.
Showcase Relevant Skills: In your application, be sure to mention any specific tools or technologies you’ve worked with that relate to the job. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Constant Recruitment
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to 2nd Line Support. Be ready to discuss specific tools and technologies you've worked with, as well as how you've resolved issues in the past. This shows that you can own problems end-to-end, just like they want.
✨Customer Interaction Skills
Since the role involves working directly with customers, prepare examples of how you've successfully communicated with clients in previous roles. Think about times when you improved a customer's experience or resolved a tricky situation—this will highlight your customer service skills.
✨Problem-Solving Mindset
They’re looking for someone who doesn’t just firefight but improves environments. Be ready to share instances where you identified root causes of recurring issues and implemented long-term solutions. This will demonstrate your proactive approach to problem-solving.
✨Flexibility and Teamwork
With the mention of paid overtime and flexibility, show that you're adaptable and willing to go the extra mile. Discuss your experiences working in a team and how you’ve collaborated with others to achieve common goals, especially in high-pressure situations.
