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- Tasks: Provide 2nd Line support and solve technical challenges for diverse customers.
- Company: A growing IT Managed Service Provider with a friendly, collaborative culture.
- Benefits: Up to £35k salary, annual reviews, bonuses, and paid training.
- Why this job: Join a supportive team and make a real impact in IT support.
- Qualifications: Experience in 2nd Line support and strong troubleshooting skills required.
- Other info: Enjoy flexibility, career growth, and fun team events like pizza afternoons.
The predicted salary is between 28000 - 42000 £ per year.
2nd Line Support
Tonbridge
Up to £35k
Hours: Monday Friday, 8:30am 5:30pm (with overtime paid for additional project work)
Do you enjoy solving technical challenges and supporting people with their IT?Are you ready to take that next step in your career in 2nd Line Support?Would you like to work in a collaborative, friendly team that values both hard work and enjoying what you do?
If that sounds like you, this could be a great opportunity.
We are working with a well-established IT Managed Service Provider that continues to grow steadily, bringing on new customers and expanding their service desk team. They are looking for an experienced 2nd Line Support Engineer to join their team.
What you will be doing
- Providing 2nd Line remote and onsite support to a wide range of customers
- Acting as an escalation point for 1st Line engineers
- Assisting with installations and project work across core technologies
- Prioritising and resolving tickets in line with SLAs
- Creating and maintaining technical documentation
- Contributing to the Out of Hours rota when required
What theyre looking for
- Ideally, experience working in an MSP or IT service environment
- A confident communicator with excellent customer service skills
- Strong troubleshooting and problem-solving ability
- Experience at 2nd Line level with most of the following:
- Microsoft 365, SharePoint, MS Desktop (Windows 711), MS Server (20122019)
- Hyper-V, VMware, Azure
- Networking (Switches, Routers, Firewalls WatchGuard preferred), DHCP, DNS
- Active Directory, Antivirus, Printers
- MS Office (2010/365)
Whats in it for you?
This company looks after their team and genuinely values their people. Heres what you can expect:
- A people-first culture fair pay, annual salary reviews, Christmas bonuses, and cost-of-living adjustments when needed
- Flexibility supportive of life outside of work, including paid family leave days when needed
- Development paid training and clear progression opportunities, with your salary increasing as your skills do
- A positive, team-focused environment where achievements are celebrated and the occasional pizza-fuelled afternoon keeps things fun
2nd Line Support in Tonbridge employer: Constant Recruitment
Contact Detail:
Constant Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support in Tonbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We all know that 2nd Line Support is about solving problems and keeping customers happy, so be ready to showcase your troubleshooting prowess!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank you email can leave a lasting impression and show that you’re genuinely interested in the role. Plus, it’s a great way to reiterate your enthusiasm for joining their team.
✨Tip Number 4
Apply through our website for the best chance of landing that 2nd Line Support role. We make it easy for you to showcase your skills and experience directly to the hiring team, so don’t miss out!
We think you need these skills to ace 2nd Line Support in Tonbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 2nd Line Support experience and any relevant technologies you've worked with, like Microsoft 365 or Azure.
Craft a Personal Cover Letter: Use your cover letter to show us your personality! Explain why you're excited about this role and how you can contribute to our friendly team. A personal touch goes a long way!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We love to see your troubleshooting abilities in action, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Constant Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, SharePoint, and networking basics. Be ready to discuss your troubleshooting experiences and how you've resolved issues in the past.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, think of examples where you've provided excellent support. Highlight your communication skills and how you handle difficult situations with clients.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Practice articulating your thought process when tackling technical challenges, as this will demonstrate your analytical skills.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team culture or ongoing projects. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
