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For Companies At a Glance
- Tasks: Provide 2nd line support, both on-site and remotely, for various technologies.
- Company: Join a leading Managed Service Provider in Ashford, Kent.
- Benefits: Enjoy hybrid working options and extensive training opportunities.
- Why this job: Expand your skills in a fast-paced, customer-focused environment with a supportive team.
- Qualifications: Experience in IT support, excellent communication, and a driving license for client visits.
- Other info: Diversity is valued, and a fair recruitment process is ensured.
The predicted salary is between 24000 - 32000 £ per year.
Are you a skilled 2nd Line Service Desk Engineer looking to take your career to the next level? Would you enjoy a mixture of on-site client work and office-based tasks? Does hybrid working after probation sound appealing? Look no further!
Join this established and leading Managed Service Provider (MSP) as a 2nd Line Service Desk Engineer. We are particularly interested in hearing from Support Engineers with MSP experience, but what matters most to us is your ability to work in a fast-paced, customer-focused setting.
You will encounter a variety of technologies, including:
- Microsoft 365
- SharePoint
- Intune
- Active Directory
- Networking
This role will allow you to continuously expand your skill set.
What We Are Looking For:
- Excellent technical and communication skills
- Strong customer service skills with a can-do attitude
- Ability to work calmly and patiently under pressure
- Previous experience in a service desk role (service provider or corporate environment)
- Proven abilities in IT support and installation
- Working knowledge of:
- Microsoft Desktop & Office Systems
- Microsoft 365 and SharePoint troubleshooting
- Intune and endpoint management
- Active Directory Security and Administration
- TCP/IP, DNS, DHCP
- Hardware support and more!
They value your professional growth and provide extensive training opportunities. Their engineers are currently benefiting from courses and exams covering topics like:
- MS 365 Admin
- Windows Server Hybrid Administrator Associate (including exams like AZ-800 and AZ-801)
- Azure Fundamentals
- And much more!
If you're ready to take on new challenges, broaden your expertise, and work with a supportive team that values education and training, then we want to hear from you!
Note: The list of training opportunities is subject to change as they continually adapt to industry trends. Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
Locations
2nd Line Support Engineer in Ashford, Kent employer: Constant Recruitment
Contact Detail:
Constant Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Ashford, Kent
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as Microsoft 365, SharePoint, and Active Directory. Having hands-on experience or even personal projects involving these tools can give you a significant edge during interviews.
✨Tip Number 2
Highlight your customer service skills in conversations. Since this role is customer-focused, be prepared to share examples of how you've successfully resolved issues for clients in previous positions, showcasing your can-do attitude.
✨Tip Number 3
Prepare for potential technical questions by brushing up on common troubleshooting scenarios related to the technologies listed. Practising how you would approach these problems can help you feel more confident during the interview.
✨Tip Number 4
Network with current or former employees of the company, if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace 2nd Line Support Engineer in Ashford, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd line support, especially within a Managed Service Provider (MSP) environment. Emphasise your technical skills with Microsoft 365, SharePoint, and Active Directory.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and your ability to work under pressure. Mention specific examples of how you've successfully handled challenging situations in previous roles.
Highlight Relevant Certifications: If you have any certifications related to the technologies mentioned in the job description, such as Microsoft 365 Admin or Azure Fundamentals, be sure to include them prominently in your application.
Show Enthusiasm for Learning: Express your eagerness to take advantage of the training opportunities offered by the company. Mention any specific areas of IT support you are particularly interested in developing further.
How to prepare for a job interview at Constant Recruitment
✨Showcase Your Technical Skills
Make sure to brush up on your knowledge of Microsoft 365, SharePoint, and Active Directory. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will demonstrate your hands-on experience.
✨Emphasise Customer Service Experience
Since the role requires strong customer service skills, think of examples where you've gone above and beyond for a client. Highlight your ability to remain calm under pressure and how you handle challenging situations with a positive attitude.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Practice articulating your thought process when troubleshooting issues, as this will show your analytical skills and approach to IT support.
✨Express Your Willingness to Learn
The company values professional growth, so be sure to convey your enthusiasm for continuous learning. Mention any relevant courses or certifications you're interested in pursuing, especially those related to the technologies mentioned in the job description.
