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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and manage support tickets.
- Company: Join a supportive Managed Service Provider in Ashford with a collaborative culture.
- Benefits: Earn up to £32,000, gain hands-on experience, and enjoy clear career progression.
- Other info: Dynamic environment with opportunities for knowledge sharing and technical growth.
- Why this job: Enhance your IT skills while working with modern technologies and diverse clients.
- Qualifications: Experience in IT support, strong communication skills, and a troubleshooting mindset.
Are you currently working in IT support and ready to strengthen your technical skills? Do you enjoy troubleshooting across Microsoft 365, desktop, and user environments? Are you looking for an MSP where you can genuinely progress, not stay stuck on the same tickets? If so, this could be a strong next step.
We are recruiting for a 1st / 2nd Line Support Engineer to join a well-established Managed Service Provider in Ashford. This role is ideal for someone operating at strong 1st Line level or early 2nd Line who wants broader exposure and clear development.
The Opportunity
You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support. This is an office-based role designed to support learning, knowledge sharing, and technical progression.
What You Will Be Doing
- Acting as a key point of contact for incoming support tickets
- Providing remote 1st and 2nd line support to clients
- Troubleshooting Microsoft 365 and Windows desktop issues
- Managing Active Directory tasks (users, permissions, group policy)
- Supporting endpoint and Intune-related queries
- Investigating basic networking issues (DNS, DHCP, TCP/IP)
- Escalating more complex issues to senior engineers
- Maintaining accurate ticket updates and documentation
- Occasionally attending client sites (if at 2nd line level)
Technologies You Will Work With
Experience in some of the following is beneficial:
- Windows desktop environments
- Microsoft 365 (Exchange, Teams, SharePoint)
- Active Directory
- Intune / endpoint management
- Basic networking (DNS, DHCP, TCP/IP)
- Helpdesk / ticketing systems
- Printers and end-user hardware
You do not need everything; solid fundamentals and the right attitude matter most.
What We Are Looking For
- Experience in a 1st Line or 2nd Line IT support role
- MSP experience is highly desirable
- Strong customer service and communication skills
- Good troubleshooting mindset
- Organised and comfortable managing tickets
- Full driving licence beneficial (not essential at 1st line level)
Why Join?
- Supportive MSP environment with real progression
- Exposure to a broad client base and modern tech stack
- Clear pathway into 2nd Line and beyond
- Structured team with strong knowledge sharing
- Up to £32k depending on experience
If you are currently in 1st Line and edging into 2nd, or already operating at 2nd Line level and want a supportive MSP environment, this is well worth a conversation.
1st/2nd Line IT Support Engineer employer: Constant Recruitment
Contact Detail:
Constant Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to demonstrate your knowledge of Microsoft 365 and desktop support. We want to see how you tackle real-world problems, so practice makes perfect!
✨Tip Number 3
Show off your soft skills! Customer service is key in IT support, so be sure to highlight your communication abilities. We love candidates who can explain techy stuff in simple terms and keep clients happy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals ready to grow in their IT careers.
We think you need these skills to ace 1st/2nd Line IT Support Engineer
Some tips for your application 🫡
Understand the Role: Before you dive into your application, make sure you really get what this 1st/2nd Line IT Support Engineer role is all about. Familiarise yourself with the responsibilities and tasks listed in the job description so you can tailor your application to show us you're the perfect fit.
Show Off Your Skills: When writing your application, highlight your experience with Microsoft 365, desktop support, and any troubleshooting you've done. We want to see how your skills align with what we need, so don’t hold back on showcasing your technical prowess!
Keep It Organised: Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. This not only makes it easier for us to review but also shows that you’re organised – a key trait for managing support tickets!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at Constant Recruitment
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft 365, Windows desktop environments, and basic networking concepts like DNS and DHCP. Being able to discuss these topics confidently will show that you're ready for the technical challenges of the role.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've successfully resolved IT issues in the past. Think about times when you had to troubleshoot a problem and what steps you took to find a solution. This will demonstrate your practical experience and problem-solving mindset.
✨Emphasise Customer Service
Since this role involves direct client interaction, highlight your customer service skills. Be ready to discuss how you handle difficult situations or communicate technical information to non-technical users. This will show that you can maintain a positive relationship with clients.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team structure, and opportunities for progression within the MSP. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.