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For Companies At a Glance
- Tasks: Assist potential learners with enrolment and provide guidance on training courses.
- Company: Join a market leader in workplace training, dedicated to learner success.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by helping others navigate their learning journey.
- Qualifications: Strong customer service skills and attention to detail are essential.
- Other info: This role is open due to an internal promotion, showcasing career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Do you love assisting potential new learners with the enrolment stage of their training course?
Would you thrive in a role that makes use of your great customer services skills?
Do you enjoy making sure documentation is 100% compliant?
As a Training Advisor, you will be accountable for liaising with potential learners and employers, to provide advice and guidance on the nature, duration and commitment required for every course provided by our client, ensuring that both the learner and employer understand the intricacies of the course before they make an informed decision on the correct path for them.
You will be responsible for completing relevant paperwork, ensuring its accuracy and compliance
What you will be doing:
- Providing professional and informative advice and guidance to potential learners
- Ensuring that all learners enrol on to appropriate courses and understand what is expected of them.
- Liaising and building relationships with employers to ensure that training provisions meet their business requirements.
- Discussing funding options with potential learners and employers based on the eligibility criteria and DFE guidelines.
- Carrying out enrolment interviews with potential learners over a virtual platform which are recorded to use as evidence of suitability.
- Facilitating a smooth enrolment process, ensuring learners and employers understand the course content, course duration, mode of delivery and expected weekly amount of study time during and outside of normal working time.
- Ensuring learner has agreed course details and all details are correctly entered onto the Digital Apprenticeship Service for employers to approve.
- Arranging initial online functional skills assessments with learners and providing feedback and advice on their scores as appropriate.
- Presenting enrolment paperwork to both the learner and employer, ensuring both fully understand the terms and conditions of training and who is funding their training.
- Achieving contractual targets as defined by the company, to include a reduction in the number of learner withdrawal statistics each month.
- Provide a positive and warm approach to both new learner and employer.
Administration and compliance
- Setting expectations for when completed course application paperwork needs to be returned by the learner and employer, ensuring internal deadlines are met.
- Maintaining accurate learner records on the internal database
- Must have extensive administration skills and the ability to move from one software system to another, quickly whilst checking and storing data
- Accurately maintaining the database of candidates, ensuring that all potential learners are informed of exactly where they are in the enrolment process.
- This role requires a positive, upbeat personality to encourage new learners with their enrolment and learning journey
- Completing all relevant company paperwork to a compliant
This role is vacant due to an internal promotion. This is a great opportunity to join a market leader in the provision of training in the workplace.
Training Advisor employer: Constant Recruitment Ltd
Contact Detail:
Constant Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Advisor
✨Tip Number 1
Familiarise yourself with the courses offered by our client. Understanding the details of each course will enable you to provide accurate and insightful advice to potential learners, making you a valuable asset during the enrolment process.
✨Tip Number 2
Develop your customer service skills further by practising active listening. This will help you build rapport with both learners and employers, ensuring they feel heard and understood throughout their enrolment journey.
✨Tip Number 3
Get comfortable with the software systems we use for managing learner records. Being proficient in these tools will allow you to efficiently handle documentation and maintain compliance, which is crucial for this role.
✨Tip Number 4
Prepare for virtual enrolment interviews by practising your presentation skills. A clear and engaging delivery will help potential learners feel more confident about their choices and the training process.
We think you need these skills to ace Training Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any previous roles where you assisted learners or managed documentation, as this aligns closely with the responsibilities of a Training Advisor.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping learners and employers navigate the enrolment process. Mention specific examples of how you've provided guidance or support in similar roles, showcasing your ability to build relationships.
Highlight Compliance Skills: Since the role requires ensuring documentation is compliant, be sure to mention any experience you have with compliance and accuracy in paperwork. This could include managing records or adhering to guidelines in previous positions.
Showcase Communication Skills: As a Training Advisor, strong communication skills are essential. Provide examples in your application of how you've effectively communicated complex information to diverse audiences, whether through interviews, presentations, or written correspondence.
How to prepare for a job interview at Constant Recruitment Ltd
✨Showcase Your Customer Service Skills
As a Training Advisor, you'll be interacting with potential learners and employers regularly. Highlight your previous customer service experiences during the interview, demonstrating how you've successfully assisted clients in the past.
✨Understand the Course Details
Familiarise yourself with the courses offered by the company. Be prepared to discuss the nature, duration, and commitment required for each course, as this will show your genuine interest and readiness to assist learners effectively.
✨Emphasise Compliance and Administration Skills
Since the role involves ensuring documentation is compliant, be ready to talk about your experience with administrative tasks. Mention any specific software you’ve used and how you ensure accuracy in your work.
✨Prepare for Virtual Interviews
The role includes conducting enrolment interviews over a virtual platform. Practice your virtual communication skills and ensure you are comfortable with the technology, as this will help you present yourself confidently during the interview.
