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For Companies At a Glance
- Tasks: Assist potential learners with enrolment and provide guidance on training courses.
- Company: Join a market leader in workplace training, dedicated to learner success.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by helping others start their learning journey in a positive way.
- Qualifications: Strong customer service skills and administration experience are essential.
- Other info: This role is open due to an internal promotion, showcasing career advancement opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Do you love assisting potential new learners with the enrolment stage of their training course? Would you thrive in a role that makes use of your great customer services skills? Do you enjoy making sure documentation is 100% compliant? As a Training Advisor, you will be accountable for liaising with potential learners and employers, to provide advice and guidance on the nature, duration and commitment required for every course provided by our client, ensuring that both the learner and employer understand the intricacies of the course before they make an informed decision on the correct path for them. You will be responsible for completing relevant paperwork, ensuring its accuracy and compliance What you will be doing: * Providing professional and informative advice and guidance to potential learners * Ensuring that all learners enrol on to appropriate courses and understand what is expected of them. * Liaising and building relationships with employers to ensure that training provisions meet their business requirements. * Discussing funding options with potential learners and employers based on the eligibility criteria and DFE guidelines. * Carrying out enrolment interviews with potential learners over a virtual platform which are recorded to use as evidence of suitability. * Facilitating a smooth enrolment process, ensuring learners and employers understand the course content, course duration, mode of delivery and expected weekly amount of study time during and outside of normal working time. * Ensuring learner has agreed course details and all details are correctly entered onto the Digital Apprenticeship Service for employers to approve. * Arranging initial online functional skills assessments with learners and providing feedback and advice on their scores as appropriate. * Presenting enrolment paperwork to both the learner and employer, ensuring both fully understand the terms and conditions of training and who is funding their training. * Achieving contractual targets as defined by the company, to include a reduction in the number of learner withdrawal statistics each month. * Provide a positive and warm approach to both new learner and employer. Administration and compliance * Setting expectations for when completed course application paperwork needs to be returned by the learner and employer, ensuring internal deadlines are met. * Maintaining accurate learner records on the internal database * Must have extensive administration skills and the ability to move from one software system to another, quickly whilst checking and storing data * Accurately maintaining the database of candidates, ensuring that all potential learners are informed of exactly where they are in the enrolment process. * This role requires a positive, upbeat personality to encourage new learners with their enrolment and learning journey * Completing all relevant company paperwork to a compliant This role is vacant due to an internal promotion. This is a great opportunity to join a market leader in the provision of training in the workplace
Training Advisor employer: Constant Recruitment Ltd
Contact Detail:
Constant Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Advisor
✨Tip Number 1
Familiarise yourself with the specific training courses offered by our client. Understanding the details of each course will enable you to provide accurate and insightful advice to potential learners, making you a valuable asset during the enrolment process.
✨Tip Number 2
Develop your customer service skills further by practising active listening. This will help you better understand the needs and concerns of both learners and employers, allowing you to tailor your guidance effectively and build strong relationships.
✨Tip Number 3
Get comfortable with the Digital Apprenticeship Service platform. Being proficient in this system will not only streamline your administrative tasks but also ensure that you can accurately maintain learner records and compliance documentation.
✨Tip Number 4
Showcase your upbeat personality during virtual enrolment interviews. A positive attitude can significantly enhance the experience for potential learners, making them feel more at ease and encouraging them to engage fully with the enrolment process.
We think you need these skills to ace Training Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience in training or advising roles. Use specific examples that demonstrate your ability to assist learners and employers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping learners and your understanding of the enrolment process. Mention how your skills align with the responsibilities of a Training Advisor and why you want to work with this particular company.
Highlight Compliance Skills: Since the role requires ensuring documentation is compliant, emphasise any experience you have with compliance and administration. Provide examples of how you've maintained accurate records or ensured adherence to guidelines in previous roles.
Prepare for Virtual Interviews: As the role involves conducting enrolment interviews over a virtual platform, practice your interview skills. Be ready to discuss how you would facilitate a smooth enrolment process and support both learners and employers during their journey.
How to prepare for a job interview at Constant Recruitment Ltd
✨Showcase Your Customer Service Skills
As a Training Advisor, your ability to connect with potential learners is crucial. Prepare examples of how you've successfully assisted customers in the past, highlighting your communication skills and empathy.
✨Understand the Course Details
Familiarise yourself with the courses offered by the company. Be ready to discuss the nature, duration, and commitment required for each course, as this will demonstrate your preparedness and genuine interest in the role.
✨Emphasise Compliance and Administration Skills
Since the role involves ensuring documentation is compliant, be prepared to discuss your experience with administrative tasks. Highlight any previous roles where you maintained accurate records or managed compliance-related responsibilities.
✨Prepare for Virtual Interviews
Since enrolment interviews are conducted over a virtual platform, practice your video interview skills. Ensure you have a quiet space, good lighting, and a reliable internet connection to create a professional impression.
