At a Glance
- Tasks: Provide 1st line support to clients and help them succeed with technology.
- Company: Leading Managed Services Provider focused on employee growth and development.
- Benefits: 25 days holiday, birthday leave, annual bonuses, and fun office perks.
- Other info: Enjoy a vibrant workplace with gamification rewards and regular social events.
- Why this job: Join a dynamic team and kickstart your IT career in a supportive environment.
- Qualifications: Customer service skills and some experience with core technologies required.
Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training?
Ideally we are looking for candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude.
As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response. Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30.
This is a fun and rewarding environment where people are looked after and enabled to reach their full potential.
Duties:
- Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory.
- First point of contact for support calls.
- Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory.
- Achieve both personal and team Golden KPIs targets such as customer satisfaction.
- Working in order of SLA and priority of tickets.
- System documentation.
Requirements:
- Great customer service skills.
- Positive and passionate about technology.
- Good problem solving skills.
- 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory.
Benefits:
- 25 days holiday.
- Your Birthday as a bonus annual leave day.
- Annual Staff Bonus.
- Pension scheme.
- 2 weeks of dedicated training days.
- Service Desk gamification rewards.
- Free onsite parking.
- Ride2work Scheme.
- Fully air-conditioned offices.
- Onsite Games Room.
- Dress down Fridays.
- Unlimited free fruit and soft drinks.
- Beans to cup coffee machine.
- Company paid quarterly social events.
- New client introduction bonus.
- New staff introduction bonus.
- Regular anonymous pulse surveys to help us help you.
- PerkBox discounts and offers.
Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
1st Line Support Helpdesk Analyst in Tonbridge employer: Constant Recruitment Ltd
Constant Recruitment Ltd is an excellent employer for those seeking a fulfilling career in IT support, offering a flexible remote working environment that promotes work-life balance. With a strong emphasis on teamwork and professional development, employees benefit from ongoing training opportunities and the chance to grow within the company while enjoying the unique advantage of occasional travel across Kent. Join us to be part of a supportive culture that values your contributions and fosters your career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Helpdesk Analyst in Tonbridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Constant Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Constant Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace 1st Line Support Helpdesk Analyst in Tonbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Constant Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Constant Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Constant Recruitment Ltd!
How to prepare for a job interview at Constant Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
