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- Tasks: Provide 2nd Line support, troubleshoot issues, and assist with installations.
- Company: Established IT Managed Service Provider with a supportive culture.
- Benefits: Competitive salary, annual reviews, bonuses, paid training, and overtime pay.
- Why this job: Join a dynamic team, solve tech challenges, and grow your IT skills.
- Qualifications: Experience in IT support, strong communication, and troubleshooting skills.
- Other info: Enjoy a collaborative environment with recognition for your achievements.
The predicted salary is between 28000 - 42000 £ per year.
Considering making an application for this job? Check all the details in this job description, and then click on Apply.
Location: Tonbridge
Salary: Up to £35k
Hours: Monday – Friday, 8:30am – 5:30pm (with overtime paid for additional project work)
It is essential for this role that you have a full driving license.
Are you ready to take the next step in your IT support career? Do you enjoy solving technical challenges and supporting people with their IT systems? Are you looking for a role where you can build on your existing skills, gain further training, and work with the latest technologies? If that sounds like you, this could be a great opportunity.
We are working with a well-established IT Managed Service Provider that continues to grow steadily, bringing on new customers and expanding their service desk team. They are looking for an experienced 2nd Line Support Engineer to join their team.
What you will be doing:
- Providing 2nd Line remote and onsite support to a wide range of customers
- Acting as an escalation point for 1st Line engineers
- Assisting with installations and project work across core technologies
- Prioritising and resolving tickets in line with SLAs
- Creating and maintaining technical documentation
- Contributing to the Out of Hours rota when required
What they’re looking for:
- Ideally, experience working in an MSP or IT service environment
- A confident communicator with excellent customer service skills
- Strong troubleshooting and problem-solving ability
- Experience at 2nd Line level with most of the following:
- Microsoft 365, SharePoint, MS Desktop (Windows 7–11), MS Server (2012–2019)
- Hyper-V, VMware, Azure
- Networking (Switches, Routers, Firewalls – WatchGuard preferred), DHCP, DNS
- Active Directory, Antivirus, Printers
- MS Office (2010/365)
What’s in it for you?
- This company genuinely looks after its people and recognises that happy, motivated employees deliver the best results.
- As a 2nd Line Support Engineer in Tonbridge, you can expect:
- Competitive salary up to £35,000.
- Annual salary reviews to reflect your growth and contribution.
- Christmas bonuses and cost-of-living adjustments when needed.
- Paid overtime for project work and out-of-hours support.
- Development opportunities, with paid training and clear progression pathways.
- A team-focused environment where your achievements are recognised and celebrated.
- A supportive culture, including paid family leave days when needed.
- A workplace where collaboration, trust, and the occasional pizza-fuelled afternoon make things enjoyable.
2nd Line Support Engineer in Paddock Wood employer: Constant Recruitment Ltd
Contact Detail:
Constant Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Paddock Wood
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We recommend practising common interview questions related to 2nd Line support to show off your troubleshooting prowess.
✨Tip Number 3
Don’t forget to showcase your personality! Employers love candidates who fit into their team culture. Be yourself and let your passion for IT shine through during interviews.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right at your fingertips.
We think you need these skills to ace 2nd Line Support Engineer in Paddock Wood
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for in a 2nd Line Support Engineer and help you tailor your application to match our needs.
Show Off Your Skills: When writing your application, highlight your relevant experience and skills, especially those mentioned in the job description. We want to see how your background aligns with the role, so don’t hold back on showcasing your troubleshooting and customer service abilities!
Be Yourself: We love authenticity! Don’t be afraid to let your personality shine through in your application. Share your passion for IT support and any unique experiences that make you a great fit for our team.
Apply Through Our Website: Once you’ve polished your application, head over to our website to submit it. This ensures it gets to the right place and helps us keep track of all applications efficiently. We can’t wait to hear from you!
How to prepare for a job interview at Constant Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, SharePoint, and networking basics. Be ready to discuss your experience with troubleshooting and problem-solving in these areas, as they’ll likely ask you to demonstrate your skills.
✨Show Off Your Customer Service Skills
As a 2nd Line Support Engineer, communication is key. Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to stay calm under pressure and how you ensure customers feel supported throughout the process.
✨Familiarise Yourself with the Company
Research the company’s culture and values. Understand their service offerings and recent developments. This will not only help you tailor your answers but also show that you’re genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for growth. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.