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For Companies At a Glance
- Tasks: Support customer onboarding and improve technical environments with hands-on engineering.
- Company: Growing Managed Service Provider focused on quality and customer satisfaction.
- Benefits: £35,000 salary, hybrid work, 26 days holiday, and paid overtime.
- Why this job: Gain ownership and progress into a consultative role while making a real impact.
- Qualifications: Experience in MSP support, strong technical knowledge, and a proactive mindset.
- Other info: Dynamic role with opportunities for continuous learning and development.
Have you got what it takes to succeed? The following information should be read carefully by all candidates.
Paddock Wood - Hybrid – minimum 2 days office-based
£35,000 DOE
Monday–Friday 8:30–5:30 (paid overtime if flexibility is required)
Are you a 2nd Line MSP Engineer who enjoys owning issues end-to-end, not just passing tickets on? Do you like working directly with customers and improving environments, rather than firefighting the same problems repeatedly? Are you ready for a role that gives you more ownership, exposure, and progression into a more consultative position? If so, this could be a great next step.
We are recruiting for a growing Managed Service Provider who are investing heavily in customer onboarding, technical standards, and service quality. This is not a traditional service desk role. It is a hybrid 2nd Line engineering position where you will support customer onboarding and ongoing technical alignment, working closely with Technical Account Managers, Service Desk, Centralised Services, and Professional Services. It suits a strong MSP engineer who wants to move away from pure ticket queues and into something more proactive and customer-facing.
The role
You will support new customer onboarding from a technical perspective, helping assess environments, deploy core tools, document setups, and ensure smooth handover into BAU. Alongside onboarding, you will assist with regular technical health and alignment reviews, identifying risks, gaps, and opportunities to improve customer environments. You will also support Technical Account Managers during customer engagements, acting as a technical point of reference and helping resolve more complex issues.
Your responsibilities will include:
- Supporting technical onboarding for new MSP customers (remote and onsite)
- Assessing customer environments and identifying risks and improvement areas
- Deploying core tools and systems (management agents, AV, support tooling etc.)
- Producing clear documentation and structured handovers into support
- Assisting with technical alignment and health reviews
- Working with Centralised Services on recurring issues and automation opportunities
- Providing technical guidance and best-practice recommendations to customers
- Supporting TAMs with customer meetings, escalations, and roadmap planning
- Occasionally assisting with presales demonstrations
This role offers variety without chaos, combining hands-on engineering with customer interaction and continuous improvement.
What they are looking for
This role is ideal for a confident 2nd Line MSP Engineer (or early 3rd Line) who wants more ownership and progression. You will ideally have:
- Commercial MSP support experience
- Strong Microsoft 365, Windows and Active Directory knowledge
- Solid infrastructure fundamentals (networking basics, backups, security concepts)
- Confidence troubleshooting more complex technical issues
- Ability to explain technical concepts to non-technical customers
- Good organisation skills and the ability to juggle multiple customers
- A proactive mindset and desire to learn and develop
Exposure to endpoint management, security tools, backup platforms, or automation is beneficial but they care more about capability and willingness to learn than specific vendors.
Package
- Salary £35,000 DOE
- Hybrid working (minimum 2 days in the office)
- 26 days holiday
- Paid overtime when flexibility is required
- Supportive culture with clear development opportunities
If you are a strong MSP engineer looking to step into a more consultative, customer-focused role then this is a good opportunity to broaden your experience and progress.
2nd Line Engineer - Technical Alignment and Onboarding in Paddock Wood employer: Constant Recruitment Ltd
Contact Detail:
Constant Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer - Technical Alignment and Onboarding in Paddock Wood
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your past experiences and how they relate to the role. Use specific examples that highlight your problem-solving abilities and customer interaction.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you! Check out our website for openings that match your vibe. Tailor your approach to each company, showing them why you’re the perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic addition to their team.
We think you need these skills to ace 2nd Line Engineer - Technical Alignment and Onboarding in Paddock Wood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 2nd Line Engineer role. Highlight your MSP experience, technical knowledge, and any customer-facing roles you've had. We want to see how you can own issues end-to-end!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background makes you a great fit. Don’t forget to mention your proactive mindset and desire to learn – we love that!
Showcase Your Technical Skills: In your application, be sure to highlight your expertise in Microsoft 365, Windows, and Active Directory. We’re looking for someone who can troubleshoot complex issues, so give us examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Constant Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Windows, and Active Directory. Be ready to discuss how you've tackled complex issues in the past and how you can apply that experience to help customers.
✨Show Off Your Customer Skills
This role is all about customer interaction, so be prepared to demonstrate your ability to explain technical concepts to non-technical folks. Think of examples where you've successfully communicated with clients or helped them understand a tricky issue.
✨Be Proactive
The company is looking for someone who takes ownership and is eager to improve environments. Share instances where you've identified risks or gaps in a system and how you took the initiative to address them. This will show you're not just a ticket-pusher!
✨Prepare for Scenario Questions
Expect questions that put you in real-world situations, like onboarding a new customer or resolving a complex issue. Practice articulating your thought process and the steps you'd take to ensure a smooth handover into BAU.
