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- Tasks: Lead a team of engineers, providing technical support and mentoring.
- Company: Join a people-first MSP that values collaboration and growth.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Why this job: Make a real impact while developing your leadership skills in a dynamic setting.
- Qualifications: Experience in leading 1st Line teams and strong technical knowledge of Microsoft technologies.
- Other info: Empower others and grow your career in a collaborative culture.
The predicted salary is between 28000 - 35000 £ per year.
Location: Paddock Wood (office-based)
Reporting to: Service Delivery Manager
Are you already leading a 1st Line team and looking for a new challenge? Do you enjoy coaching engineers, improving service delivery, and leading by example? Would you like to join a company that values collaboration, growth, and technical excellence? If so, this could be your next move.
The Role
As 1st Line Team Leader, you will take ownership of a team of skilled engineers, guiding their performance, development, and day-to-day activities. You will balance hands-on technical support with leadership responsibilities; around two-thirds of your time will be spent resolving issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where your technical knowledge and leadership skills will make a real impact both on the team and on the wider business.
What You Will Be Doing
- Lead and Support the Team
- Manage, motivate, and mentor your 1st Line Engineers through regular 1-2-1s and coaching.
- Create a positive, collaborative environment where people can do their best work.
- Set clear goals and drive accountability across the team.
- Provide expert guidance and hands-on assistance for complex 1st Line issues.
- Lead root cause analysis and ensure knowledge is documented and shared.
- Maintain a strong working knowledge of Microsoft technologies and infrastructure.
- Identify and implement process improvements across the service desk.
- Contribute to documentation and promote best practice across the team.
- Keep SLAs and KPIs on track, with a focus on customer satisfaction and efficiency.
What We Are Looking For
- Proven experience as a 1st Line or Service Desk Team Leader, ideally within an MSP or similar environment.
- Strong technical background across Microsoft infrastructure (Windows OS, Office 365, Active Directory, Server OS).
- A calm, methodical approach to problem-solving and escalation management.
- Excellent communication skills and the confidence to engage with clients and colleagues at all levels.
- Experience working to SLAs and KPIs, with a focus on continuous improvement.
- Certifications such as Microsoft, ITIL or CompTIA would be beneficial, but not essential.
Why Join?
You will be part of a collaborative, people-first MSP where leadership is about empowering others, not managing from a distance. The company invests in training, development, and technology, giving you the tools and autonomy to lead your team effectively and keep growing yourself.
Interested? Apply today or get in touch for a confidential chat; we would love to tell you more about the team and what makes this opportunity stand out.
1st Line Team Leader in Paddock Wood employer: Constant Recruitment Ltd
Contact Detail:
Constant Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Team Leader in Paddock Wood
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially if they value collaboration and growth. Be ready to share how your experience aligns with their goals and how you can contribute to their success.
✨Tip Number 3
Show off your technical skills! During interviews, don’t shy away from discussing your hands-on experience with Microsoft technologies. Share specific examples of how you've resolved issues or improved service delivery in your previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and being part of our collaborative environment.
We think you need these skills to ace 1st Line Team Leader in Paddock Wood
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've motivated and mentored others, so share specific examples that showcase your leadership style.
Technical Know-How is Key: Don’t forget to mention your technical background, especially with Microsoft technologies. We’re looking for someone who can provide expert guidance, so include any relevant certifications or experiences that demonstrate your skills.
Tailor Your Application: Make your application stand out by tailoring it to our job description. Use the same language we’ve used, and align your experiences with the responsibilities and qualities we’re looking for. This shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Constant Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Microsoft technologies like Windows OS, Office 365, and Active Directory. Be ready to discuss how you've tackled complex issues in the past and how you can guide your team through similar challenges.
✨Showcase Your Leadership Style
Prepare examples of how you've motivated and mentored your team in previous roles. Think about specific situations where you created a positive environment or helped someone improve their performance. This will show that you’re not just a tech whiz but also a great leader.
✨Understand the Company Culture
Research the company’s values and culture. They’re looking for someone who champions collaboration and service excellence, so be ready to discuss how you align with these principles and how you can contribute to a people-first environment.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about their approach to process improvements or how they measure success in the team. It shows you're genuinely interested and engaged with the role.
