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- Tasks: Provide top-notch 1st line support to clients and troubleshoot core technologies.
- Company: Leading Managed Services Provider with a fun and supportive culture.
- Benefits: 25 days holiday, birthday leave, annual bonuses, and free onsite perks.
- Why this job: Kickstart your IT career in a dynamic environment with great training opportunities.
- Qualifications: Customer service skills and some experience with core technologies required.
- Other info: Enjoy a vibrant office atmosphere with games, social events, and healthy snacks.
The predicted salary is between 25000 - 30000 £ per year.
Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking for candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude.
As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response. Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30. This is a fun and rewarding environment where people are looked after and enabled to reach their full potential.
Duties- Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory.
- First point of contact for support calls.
- Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory.
- Achieve both personal and team Golden KPIs targets such as customer satisfaction.
- Working in order of SLA and priority of tickets.
- System documentation.
- Great customer service skills.
- Positive and passionate about technology.
- Good problem solving skills.
- 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory.
- 25 days holiday.
- Your Birthday as a bonus annual leave day.
- Annual Staff Bonus.
- Pension scheme.
- 2 weeks of dedicated training days.
- Service Desk gamification rewards.
- Free onsite parking.
- Ride2work Scheme.
- Fully air-conditioned offices.
- Onsite Games Room.
- Dress down Fridays.
- Unlimited free fruit and soft drinks.
- Beans to cup coffee machine.
- Company paid quarterly social events.
- New client introduction bonus.
- New staff introduction bonus.
- Regular anonymous pulse surveys to help us help you.
- PerkBox discounts and offers.
Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
1st Line Support in Paddock Wood employer: Constant Recruitment Ltd
Contact Detail:
Constant Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support in Paddock Wood
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your tech skills! Brush up on the core technologies mentioned in the job description, like Microsoft 365 and Active Directory. Being confident in these areas will make you stand out during the interview.
✨Tip Number 3
Prepare some questions! Show your interest by asking about training opportunities or team dynamics. It’s a great way to demonstrate that you’re keen to grow with the company.
✨Tip Number 4
Apply through our website! We want to see your application directly, and it makes the process smoother for both of us. Plus, it shows you're serious about joining our team!
We think you need these skills to ace 1st Line Support in Paddock Wood
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've helped clients in the past, so share specific examples that showcase your ability to communicate effectively and solve problems.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to match the job description. Mention your experience with core technologies like Microsoft 365 and SharePoint, as this will show us you’re a great fit for the role.
Be Passionate About Technology: Let your enthusiasm for technology shine through in your application. We love candidates who are positive and passionate, so don’t be shy about sharing what excites you about working in IT!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Constant Recruitment Ltd
✨Know Your Tech
Make sure you brush up on the core technologies mentioned in the job description, like Microsoft 365, SharePoint, and Windows 11. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Customer Service is Key
Since this role is all about providing exceptional support, think of examples from your past where you've delivered great customer service. Be prepared to share how you handled difficult situations or resolved issues for clients.
✨Show Your Problem-Solving Skills
Prepare to discuss specific problems you've solved in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Be Ready to Discuss KPIs
Understand what KPIs are important for a 1st Line Support role, such as customer satisfaction and ticket resolution times. Be ready to talk about how you've met or exceeded these targets in your previous positions.
