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- Tasks: Provide 1st line support to clients, solving tech issues and ensuring customer satisfaction.
- Company: Join a leading Managed Services Provider with a fun and supportive culture.
- Benefits: Enjoy 25 days holiday, annual bonuses, training days, and a vibrant office environment.
- Why this job: Kickstart your IT career while working with the latest technologies and a dynamic team.
- Qualifications: Customer-focused attitude and experience with core technologies like Microsoft 365 and Windows 11.
- Other info: Great opportunities for growth and regular social events to keep the team engaged.
The predicted salary is between 21000 - 25000 £ per year.
Location: Paddock Wood
Salary: £25k - £30k DOE
Ideal candidate will be able to drive and must live within a 35 minute commute of the office.
Do you have experience of working in a Managed Service Provider (MSP)? Are you looking to advance your career in IT? Maybe you have some 1st line support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your training?
As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response. Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30.
This is a fun and rewarding environment where people are looked after and enabled to reach their full potential.
Duties:
- Provide Remote/Onsite 1st Line support to clients relating to core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory.
- First point of contact for support calls.
- Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (365), Antivirus, Printers & Active Directory.
- Achieve both personal and team Golden KPIs targets such as customer satisfaction.
- Working in order of SLA and priority of tickets.
- System documentation.
Requirements:
- Great customer service skills.
- Positive and passionate about technology.
- Good problem solving skills.
- 1st Line level experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory.
Benefits:
- 25 days holiday.
- Your Birthday as a bonus annual leave day.
- Annual Staff Bonus.
- Pension scheme.
- 2 weeks of dedicated training days.
- Service Desk gamification rewards.
- Free onsite parking.
- Ride2work Scheme.
- Fully air-conditioned offices.
- Onsite Games Room.
- Dress down Fridays.
- Unlimited free fruit and soft drinks.
- Beans to cup coffee machine.
- Company paid quarterly social events.
- New client introduction bonus.
- New staff introduction bonus.
- Regular anonymous pulse surveys to help us help you.
- PerkBox discounts and offers.
Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
1st Line in Paddock Wood employer: Constant Recruitment Ltd
Contact Detail:
Constant Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line in Paddock Wood
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with tech issues, brush up on common problems related to Microsoft 365, Windows 11, and other core technologies. Being able to demonstrate your knowledge can really impress during the interview.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. Ask about their training programmes or how they support career progression. This shows that you’re keen to grow and invest in your future with them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and ready to take the first step towards joining a fantastic team.
We think you need these skills to ace 1st Line in Paddock Wood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with core technologies like Microsoft 365 and SharePoint. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your 1st line support experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about technology and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Customer Service Skills: Since this role is all about helping clients, make sure to highlight any customer service experience you have. We’re looking for someone who’s not just tech-savvy but also great at communicating and solving problems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Constant Recruitment Ltd
✨Know Your Tech
Make sure you brush up on the core technologies mentioned in the job description, like Microsoft 365, SharePoint, and Windows 11. Being able to discuss these confidently will show that you're not just a good fit but also genuinely interested in the role.
✨Customer Service is Key
Since this role is all about providing exceptional support, think of examples from your past experiences where you delivered great customer service. Be ready to share how you handled difficult situations or resolved issues effectively.
✨Show Your Problem-Solving Skills
Prepare to discuss specific problems you've solved in previous roles, especially those related to IT support. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your ability to handle real-life support situations. Practice responding to common issues you might face as a 1st Line Support Analyst, so you can demonstrate your thought process and approach during the interview.
