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For Companies At a Glance
- Tasks: Own complex technical issues and provide top-notch support to clients.
- Company: Growing IT services business based in Maidstone with a supportive team culture.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Why this job: Tackle varied technical challenges and develop your Azure and PowerShell skills.
- Qualifications: Experience in 2nd Line IT Support and strong Microsoft 365 and Azure skills required.
- Other info: Enjoy genuine ownership of your work in a dynamic environment.
The predicted salary is between 24000 - 28800 £ per year.
Remote (Kent-based only) - Maidstone HQ
Must be a driver with own car
£28k - £32k DOE
Do these questions sound like you?
- Are you a 2nd Line Engineer who enjoys owning issues end-to-end, not just passing tickets on?
- Do you have strong Microsoft 365 and Azure administration experience and like digging into problems using PowerShell?
- Are you Kent-based, happy working remotely, but available to attend sites when needed?
If so, this could be a great next step.
The Role
We are recruiting for a growing IT services business based in Maidstone who are looking for a proactive 2nd Line Support Engineer to join their support team. Although this is a remote role, you must live in Kent, be a driver, and have access to your own vehicle for occasional client visits. You will act as an escalation point for 1st Line, take ownership of more complex technical issues, and support senior management when required. This role suits someone who enjoys problem-solving, researching solutions independently, and seeing issues through to resolution. You will also support project delivery and contribute to improving systems, processes, and documentation.
What you will be doing
- Acting as escalation from 1st Line Support
- Taking ownership of complex tickets and seeing them through to resolution
- Administering and configuring Microsoft 365 and Azure environments
- Supporting users and systems across cloud and on-prem platforms
- Using PowerShell for administration, troubleshooting, and automation
- Working directly with senior management on technical issues
- Assisting with implementations and project work
- Researching solutions when faced with unfamiliar technical challenges
- Providing remote support and occasional onsite support to Kent-based clients
- Documenting fixes and contributing to knowledge base articles
What they are looking for
Essential:
- Strong experience in a 2nd Line IT Support role
- Solid Microsoft 365 administration (Exchange, SharePoint, Entra ID / Azure AD, Intune)
- Azure administration and setup experience
- Good working knowledge of PowerShell
- Ability to work independently and take ownership of escalated issues
- Confident troubleshooting Windows environments
- Strong customer service and communication skills
- Comfortable supporting senior stakeholders
- Kent-based
- Full UK driving licence and own car
Desirable:
- Windows Server experience
- Active Directory, DNS, GPO
- Virtualisation (Hyper-V / VMware)
- Networking fundamentals (switches, VLANs, firewalls)
- RMM tools and automation
- Exposure to projects or migrations
- Microsoft certifications
Why this role?
- Remote role with local client work
- Varied technical challenges
- Opportunity to develop Azure and PowerShell skills further
- Supportive team environment
- Genuine ownership of your work
- Growing business with room to progress
2nd Line Support Engineer in Maidstone employer: Constant Recruitment Ltd
Contact Detail:
Constant Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Maidstone
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and any news. This will help us tailor our answers and show genuine interest in the role.
✨Tip Number 2
Practice common interview questions related to 2nd Line Support. Think about how you can showcase your problem-solving skills and experience with Microsoft 365 and Azure. We want to highlight our strengths!
✨Tip Number 3
Prepare some questions to ask at the end of the interview. This shows we’re engaged and interested. Ask about team dynamics or upcoming projects that might involve PowerShell or Azure.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a nice touch and keeps us on their radar. Plus, it’s a chance to reiterate our enthusiasm for the role!
We think you need these skills to ace 2nd Line Support Engineer in Maidstone
Some tips for your application 🫡
Show Your Passion for Problem-Solving: When writing your application, let us know how much you enjoy tackling complex issues. Share specific examples of times you've taken ownership of a problem and seen it through to resolution. This will show us you're the proactive 2nd Line Engineer we're looking for!
Highlight Your Technical Skills: Make sure to emphasise your experience with Microsoft 365, Azure, and PowerShell in your application. We want to see that you’re comfortable with these tools and can use them effectively to support our clients. Don’t forget to mention any relevant projects or challenges you've faced!
Tailor Your Application: Take a moment to customise your application for this role. Use the job description as a guide and align your skills and experiences with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it makes the whole process smoother for both of us!
How to prepare for a job interview at Constant Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your Microsoft 365 and Azure skills before the interview. Be ready to discuss specific experiences where you've used PowerShell to troubleshoot or automate tasks. This will show that you can own issues end-to-end, which is exactly what they're looking for.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex tickets you've resolved in the past. Think about the steps you took to diagnose and fix the issues. This will demonstrate your ability to take ownership and see problems through to resolution, a key aspect of the role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to 2nd Line Support. Practice how you would handle escalated issues or unfamiliar technical challenges. This will help you convey your thought process and problem-solving approach effectively.
✨Communicate Clearly and Confidently
Since you'll be supporting senior management and clients, strong communication skills are essential. Practice explaining technical concepts in simple terms. This will not only showcase your expertise but also your ability to connect with non-technical stakeholders.
