At a Glance
- Tasks: Provide 1st and 2nd line support, troubleshoot issues, and manage client tickets.
- Company: Join a well-established Managed Service Provider in Ashford.
- Benefits: Competitive salary up to £32,000 and opportunities for technical progression.
- Other info: Fast-paced office setting with clear paths for career advancement.
- Why this job: Gain hands-on experience and develop your IT skills in a collaborative environment.
- Qualifications: Experience in IT support, especially with Microsoft 365 and desktop environments.
The predicted salary is between 32000 - 32000 £ per year.
Are you currently working in IT support and ready to strengthen your technical skills? Do you enjoy troubleshooting across Microsoft 365, desktop, and user environments? Are you looking for an MSP where you can genuinely progress, not stay stuck on the same tickets? If so, this could be a strong next step.
We are recruiting for a 1st / 2nd Line Support Engineer to join a well-established Managed Service Provider in Ashford. This role is ideal for someone operating at strong 1st Line level or early 2nd Line who wants broader exposure and clear development.
The Opportunity
You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support. This is an office-based role designed to support learning, knowledge sharing, and technical progression.
What You Will Be Doing
- Acting as a key point of contact for incoming support tickets
- Providing remote 1st and 2nd line support to clients
- Troubleshooting Microsoft 365 and Windows desktop issues
- Managing Active Directory tasks (users, permissions, etc.)
1st / 2nd Line Support Engineer in Kent employer: Constant Recruitment Ltd
Join a dynamic Managed Service Provider in Ashford, where your IT support skills will flourish in a collaborative and fast-paced environment. With a strong focus on employee development, you'll have the opportunity to enhance your technical expertise while working on diverse client issues, ensuring that your career progresses beyond just ticket resolution. Enjoy a supportive work culture that prioritises knowledge sharing and hands-on learning, making it an excellent place for those seeking meaningful growth in their IT career.
StudySmarter Expert Advice🤫
We think this is how you could land 1st / 2nd Line Support Engineer in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your troubleshooting skills! When you get the chance to chat with potential employers, share specific examples of how you've solved tricky tech issues. It’s all about demonstrating your hands-on experience with Microsoft 365 and desktop support.
✨Tip Number 3
Prepare for the interview by brushing up on common support scenarios. Think about how you'd handle different ticket types and be ready to discuss your approach. This will show you're not just a ticket-taker but a problem-solver!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals ready to grow in their IT careers. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace 1st / 2nd Line Support Engineer in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support, especially with Microsoft 365 and desktop environments. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting successes!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re excited about this role and how you can contribute to our team. We love hearing about your passion for tech and your desire to grow within an MSP.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky support issues in the past. We’re looking for someone who thrives on challenges, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Constant Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and desktop support. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Communication Skills
As a 1st / 2nd Line Support Engineer, you'll be the first point of contact for clients. Practice explaining technical issues in simple terms, as this will demonstrate your ability to communicate effectively with users who may not be tech-savvy.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific support tickets or technical challenges. Think through some common issues you’ve faced and how you resolved them, as this will help you articulate your thought process during the interview.
✨Express Your Desire for Growth
This role is all about progression, so make sure to convey your eagerness to learn and develop your skills further. Share examples of how you've taken initiative in your current role to improve your technical abilities or support processes.
