2nd Line IT Support Technician Salary: £28,000 – £32,000 (depending on experience) Are you looking to take the next step in your IT support career? We are recruiting for an experienced 2nd Line IT Support Technician to join a respected IT services provider based in Rochester. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role you must have a full driving license and previous experience of working for a Managed Service Provider (MSP) As a 2nd Line IT Support Technician , you will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. You will be working with a wide range of technologies, supporting everything from desktops and servers to networks and cloud services. You will be providing both remote and on-site support, ensuring clients receive the highest level of service. Your day-to-day duties as a 2nd Line IT Support Technician will include: Delivering 1st and 2nd line technical support to a wide variety of clients Installing, configuring, and testing new hardware, software, and network components Diagnosing and resolving issues across hardware, software, and networking Monitoring system performance and carrying out preventative maintenance Supporting printers, cabling, and peripheral equipment Updating and maintaining the helpdesk system with accurate fault logs Liaising with third-party suppliers and external contractors when required Assisting in client projects and IT upgrades where needed Strong knowledge of Windows client and server operating systems Hands-on experience with Microsoft 365 and ideally Azure Good understanding of both wired and wireless networking (LAN/WAN) Microsoft certifications (e.g. Full UK driving licence (essential) Ability to pass an enhanced DBS check Salary: £28,000 – £32,000 (depending on experience) Hours: Monday to Friday, 8:00am – 4:30pm Location: Office-based in Rochester, with travel to client sites across Kent and occasionally further afield This is an excellent opportunity for an IT professional who wants to expand their technical expertise within a supportive and established MSP. If you are hardworking, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business. If you are an experienced 2nd Line IT Support Technician based in Rochester with MSP experience and a full UK driving licence, we would love to hear from you. Apply today and take the next step in your IT support career.
Locations
RochesterKent
