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- Tasks: Provide onsite and remote technical support across multiple customer sites.
- Company: Join a dynamic team focused on seamless IT operations and user satisfaction.
- Benefits: Enjoy a competitive salary, flexible remote work, and a supportive work environment.
- Why this job: Perfect for tech enthusiasts who love hands-on problem-solving and helping others.
- Qualifications: Experience with Windows 10/11, Microsoft 365, and strong communication skills required.
- Other info: Ideal candidates should be centrally located for easy travel to customer sites.
Field Support Engineer £25k – £28k Derby Are you an experienced Field Support Engineer looking for a role that blends onsite and remote support? Do you enjoy providing hands-on technical assistance while also troubleshooting issues remotely? Are you confident handling Level 1 & 2 support across a variety of technologies? If so, this Field Support Engineer (BAU) role could be the perfect fit for you! About the Role We are looking for a Field Support Engineer to provide technical support across three customer sites: Dewsbury, West Yorkshire, Derby, Derbyshire, Northampton, Northamptonshire You will be required to attend these locations three days a week, with the remaining two days spent working remotely as part of the service desk team. This role involves a mix of onsite support, Level 1 & 2 troubleshooting, and remote assistance, ensuring seamless IT operations for end users. What You Will Be Doing: Onsite Support: * Attend customer sites to resolve technical issues and provide user support. * Accurately log and update tickets in the customer’s system. * Escalate tickets where necessary while keeping users informed. Remote Support: * Provide initial response to user queries via phone, email, or system alerts. * Log and categorise tickets in the Fluidity ticketing system (Autotask). * Assign tickets to the correct queue and ensure timely follow-ups. Level 2 Troubleshooting: * Resolve technical issues and update tickets with accurate time records. * Escalate complex issues to 3rd Line Support where needed. * Maintain up-to-date documentation and site logs in IT-Glue. What You Need: ✔ Technical Expertise: Experience with: * Windows 10 & 11 O/S * Microsoft 365 Apps * Citrix Workspace 2409 * VPNs * CrowdStrike AV / Datto AV Communication Skills: Able to explain technical issues clearly to users and keep them updated on progress. Professionalism: Friendly, approachable, and aligned with company standards and ethics. Efficiency: A proactive approach to troubleshooting, ensuring minimal downtime for users. Ideal Candidate Location Since this role requires travel between Dewsbury, Derby, and Northampton, a centrally located candidate would be beneficial. Leicester, Nottingham, or Coventry would provide a good base with reasonable travel times to all sites. Location: Dewsbury, Derby & Northampton + remote working Salary: Competitive (based on experience) Hours: 37.5 per week (including a 30-minute lunch break per day)
Field Service Engineer employer: Constant Recruitment Ltd
Contact Detail:
Constant Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Make sure to familiarize yourself with the specific technologies mentioned in the job description, such as Windows 10 & 11, Microsoft 365 Apps, and Citrix Workspace. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Since this role involves both onsite and remote support, practice your communication skills. Be ready to explain technical issues clearly and concisely, as well as keeping users informed about their ticket status.
✨Tip Number 3
Given the travel requirements, consider your location carefully. If you're based in Leicester, Nottingham, or Coventry, highlight this in your application to show that you're ideally situated for the role.
✨Tip Number 4
Demonstrate your proactive approach to troubleshooting during any interviews or discussions. Share examples of how you've minimized downtime for users in previous roles, as this aligns perfectly with the efficiency they're looking for.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Windows 10 & 11, Microsoft 365 Apps, and any other technologies mentioned in the job description. Use specific examples to demonstrate your technical expertise.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Support Engineer role. Mention your experience with onsite and remote support, and how you effectively communicate technical issues to users.
Highlight Communication Skills: Since communication is key in this role, emphasize your ability to explain technical issues clearly. Provide examples of how you've kept users informed during troubleshooting in previous positions.
Show Proactivity: Demonstrate your proactive approach to troubleshooting in your application. Share instances where you minimized downtime for users or improved processes in your past roles.
How to prepare for a job interview at Constant Recruitment Ltd
✨Show Your Technical Expertise
Be prepared to discuss your experience with Windows 10 & 11, Microsoft 365 Apps, and other technologies mentioned in the job description. Highlight specific examples of how you've successfully resolved technical issues in the past.
✨Demonstrate Communication Skills
Practice explaining complex technical concepts in simple terms. During the interview, focus on how you keep users informed about their issues and ensure they feel supported throughout the troubleshooting process.
✨Emphasize Professionalism and Approachability
The role requires a friendly and approachable demeanor. Share examples of how you've maintained professionalism in challenging situations and built rapport with users or clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and efficiency. Think of scenarios where you had to troubleshoot issues quickly and effectively, and be ready to explain your thought process.
