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For Companies At a Glance
- Tasks: Fix IT hardware issues on-site and provide top-notch customer support.
- Company: Established tech services provider with a supportive team culture.
- Benefits: £28,000 salary, company vehicle, and a structured work environment.
- Other info: Ideal for those who thrive in a practical, mobile role across Kent, Surrey, and Sussex.
- Why this job: Enjoy hands-on problem-solving while making a real difference for customers.
- Qualifications: Experience in IT support, strong hardware knowledge, and a full UK driving licence.
The predicted salary is between 28000 - 28000 £ per year.
Do you enjoy getting out on-site and fixing issues rather than being stuck behind a desk? Are you confident working hands-on with laptops, desktops, and hardware repairs? Do you take pride in leaving a customer with a problem solved, not just logged?
We are working with a well-established technology services provider that supports a wide range of customers across the South East. They are looking for a Field Engineer to join their Technical Services team, providing on-site support, break/fix repairs, and hardware installations across Kent, Surrey, and Sussex. This is a mobile role, so being based around the Tonbridge area would be ideal to cover the region effectively. It is a practical, hands-on position, well suited to someone who enjoys being out in the field, solving problems, and working independently while still being part of a wider team.
What You Will Be Doing
- Attending customer sites to carry out break/fix repairs on laptops, desktops, and IT hardware
- Installing and de-installing equipment as required
- Diagnosing hardware issues and resolving them efficiently on-site
- Updating job details accurately before leaving each site
- Managing parts – ensuring they are labelled and returned correctly
- Staying in regular contact with the scheduling/coordination team
- Providing a professional, clear, and reassuring experience for customers
- Ensuring devices are either fully working or that clear next steps are communicated
What We Are Looking For
Essential
- Full UK driving licence
- Previous experience in a field-based IT support or hardware repair role
- Strong knowledge of laptop and desktop hardware (break/fix)
- Ability to work independently and manage your own schedule
Desirable
- CompTIA A+ or similar certification
- Experience with server hardware repairs
- Knowledge of server environments or infrastructure
- Relevant site certifications (e.g. CSCS card)
The Role in Practice
This is a structured field role with clear expectations around service levels and organisation. You will typically start your day on the road, heading to your first job. You will manage multiple visits per day across your region. You will be trusted to manage your time, communicate effectively, and represent the business professionally.
The Type of Person Who Will Do Well Here
- Practical and hands-on – you enjoy fixing things properly
- Organised – you keep records accurate and up to date
- Reliable – you do what you say you will do
- Customer-focused – you care about the end experience, not just the task
Package
- £28,000 salary
- Company vehicle provided
- Field-based role covering Kent, Surrey, and Sussex
- Supportive team environment with clear structure and expectations
If you are currently in a field role and want something stable, structured, and customer-focused then this is well worth a conversation.
Field Engineer employer: Constant Recruitment Ltd
Contact Detail:
Constant Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Get out there and network! Attend local tech meetups or industry events in Kent, Surrey, and Sussex. It's a great way to meet potential employers and show off your hands-on skills.
✨Tip Number 2
Don’t underestimate the power of social media. Use platforms like LinkedIn to connect with hiring managers and showcase your field experience. Share posts about your latest repairs or projects to grab attention!
✨Tip Number 3
When you land an interview, be ready to demonstrate your problem-solving skills. Bring examples of past repairs or installations you've done. Show them you’re not just about fixing things, but also about leaving customers satisfied.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Show Your Hands-On Experience: When you're writing your application, make sure to highlight any hands-on experience you have with IT hardware. We want to see how you've tackled real-world problems, so share specific examples of repairs or installations you've done.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences shine through without unnecessary fluff.
Tailor Your Application: Make your application relevant to the Field Engineer role. Mention your familiarity with laptops, desktops, and any certifications like CompTIA A+. We want to know why you're the perfect fit for this position!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Constant Recruitment Ltd
✨Know Your Hardware Inside Out
Make sure you brush up on your knowledge of laptops and desktops, especially the common issues and repairs. Being able to discuss specific hardware problems you've solved in the past will show your hands-on experience and confidence.
✨Demonstrate Your Customer Focus
Prepare examples of how you've provided excellent customer service in previous roles. This job is all about leaving customers satisfied, so be ready to share stories that highlight your ability to communicate clearly and reassure clients during technical issues.
✨Show Off Your Organisational Skills
Since this role involves managing multiple visits and keeping accurate records, think of ways you've successfully organised your time and tasks in the past. Bring up any tools or methods you use to stay on top of your schedule.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask how you'd handle a specific hardware issue on-site. Practise explaining your thought process clearly and logically, as this will demonstrate your problem-solving skills.