At a Glance
- Tasks: Provide remote and onsite IT support, troubleshoot issues, and manage customer relationships.
- Company: Growing Managed Service Provider with a focus on modern workplace solutions.
- Benefits: Home-based flexibility, ongoing training, and clear career progression opportunities.
- Other info: Join a friendly, collaborative team and make a real impact in your region.
- Why this job: Become the trusted local engineer and work with cutting-edge Microsoft technologies.
- Qualifications: Experience in IT support, strong Microsoft 365 skills, and excellent communication.
Are you an experienced IT Support Engineer who enjoys building strong relationships with customers rather than spending every day behind a service desk? Do you have experience supporting Microsoft 365, Intune, networking and modern cloud environments? Would you like to work from home while becoming the trusted local engineer for customers across Devon and the South West? If so, this could be an excellent opportunity.
We are recruiting for a growing Managed Service Provider delivering Modern Workplace, Microsoft 365, Azure, Cyber Security, Networking and IT Support solutions to businesses across the UK. As the company continues to expand, they are looking for an experienced engineer based in Devon to become their technical presence across the South West. You will work closely with colleagues based elsewhere in the UK, while taking responsibility for supporting customers throughout your region. The role combines remote technical support with regular customer site visits for hands-on troubleshooting, installations, technical advice and project work. This is not a position where tickets are simply passed on to someone else. You will be expected to take ownership of technical issues, communicate clearly with customers and see problems through to resolution.
What You Will Be Doing
- Providing remote and onsite IT support to business customers
- Acting as an escalation point for more complex technical issues
- Supporting Microsoft 365, including Exchange Online, SharePoint and Teams
- Administering Microsoft Intune and Entra ID environments
- Troubleshooting desktops, laptops, servers and networking equipment
- Supporting Microsoft Defender and cyber security best practices
- Assisting with installations, upgrades and customer projects
- Keeping customers informed throughout the support process
- Researching and resolving unfamiliar technical problems
- Working closely with colleagues across the wider technical team
- Producing clear technical documentation and customer updates
What We Are Looking For
Essential
- Experience in a 2nd Line Support, IT Support Engineer or MSP support position
- Strong Microsoft 365 administration skills
- Experience supporting Microsoft Intune and Entra ID
- Advanced desktop, application and user troubleshooting skills
- Good networking knowledge, including switches, wireless networks and firewalls
- Excellent customer service and communication skills
- Confidence working independently and managing your own workload
- A full UK driving licence and access to your own vehicle
- Based in Devon and able to travel to customer sites across the region
Desirable
- Microsoft Defender experience
- Azure administration experience
- Windows Server administration
- Active Directory and Group Policy
- RMM and remote support tools
- PowerShell
- Cyber security knowledge
- Microsoft certifications
- Previous Managed Service Provider experience
Why Join?
- Home-based role with genuine flexibility
- Become the trusted local engineer for customers across the South West
- Varied combination of technical support, projects and customer-facing work
- Exposure to modern Microsoft cloud and security technologies
- Ongoing training and professional development
- Clear progression opportunities within a growing MSP
- Friendly, supportive and collaborative technical team
Please apply with an up-to-date CV for further information.
Regional IT Engineer in Exeter employer: Constant Recruitment Ltd
Constant Recruitment Ltd is an excellent employer for those seeking a fulfilling career in IT support, offering a flexible remote working environment that promotes work-life balance. With a strong emphasis on teamwork and professional development, employees benefit from ongoing training opportunities and the chance to grow within the company while enjoying the unique advantage of occasional travel across Kent. Join us to be part of a supportive culture that values your contributions and fosters your career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Regional IT Engineer in Exeter
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Constant Recruitment Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Constant Recruitment Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Constant Recruitment Ltd!
✨Direct Apply to Constant Recruitment Ltd
Let's not forget to apply directly through the Constant Recruitment Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Regional IT Engineer in Exeter
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Constant Recruitment Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Constant Recruitment Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Constant Recruitment Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
