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- Tasks: Support vulnerable individuals and ensure safety through monitoring and emergency response.
- Company: Join a community-focused team making a real difference.
- Benefits: Enjoy 24-hour GP support, mental health resources, and free refreshments.
- Why this job: Be a vital part of a team that impacts lives every day.
- Qualifications: GCSEs in English and Maths; empathy and resilience are key.
- Other info: Flexible shifts with opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Do you want to be part of a team that makes a real impact in the community? Are you flexible and open to working on a rotating shift pattern? Are you experienced in handling calls and supporting vulnerable individuals? Shift Pattern: 4 shifts on, 4 shifts off (inc night shifts) covering 24/7, 365 days a year. About the Role: As a Client Care Coordinator in the Monitoring Control Centre, you will be at the heart of ensuring the safety and wellbeing of vulnerable individuals, public spaces, and commercial properties. You will play a key role in operating telecare and CCTV monitoring services, responding to emergency calls, and coordinating with various agencies when action is needed. Key Responsibilities: Assistive Technology Monitoring: * Respond to incoming assistive technology calls, providing reassurance and support to vulnerable users, such as elderly or disabled individuals. * Summon emergency assistance when necessary and document all actions taken. * Conduct equipment tests and report system issues as needed. CCTV Monitoring: * Monitor CCTV systems, keeping a vigilant eye on public areas and partner sites for any suspicious activity. * Manage cameras, document incidents, and escalate issues to authorities when appropriate. * Handle authorised enquiries in line with Home Office guidelines and company policies. Emergency Call Handling: * Handle Out of Hours Emergency calls, accurately documenting actions and coordinating emergency responses. * Liaise with external agencies to ensure appropriate responses to incidents. What We are Looking For: Essential Skills and Attributes: * Interest in assistive technology and promoting independent living. * Must have permanent Right to Work in the UK * Empathy and patience to support vulnerable individuals with professionalism. * Resilience in high-pressure environments, managing interruptions or conflicting demands. * Strong communication skills, especially when handling sensitive information. Experience and Qualifications: * GCSEs in English and Maths (or equivalent). * Analytical skills to interpret information and develop effective responses. * Computer proficiency for operating CCTV and assistive technology systems. * Ability to pass vetting processes, including Non-Police Police Vetting Level 1 and enhanced DBS. Desirable: * SIA CCTV license and familiarity with relevant legislation. * Experience in CCTV monitoring, data protection, or work related to supporting individuals\’ wellbeing. Benefits: 24-hour GP support, night shift health checks, counselling, free parking, free tea and coffee, mental health support, birthday day off, and Christmas concession day
Client Care Coordinator employer: Constant Recruitment Ltd
Contact Detail:
Constant Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills with a friend or in front of the mirror. Focus on how you can showcase your empathy and resilience, especially when discussing scenarios involving vulnerable individuals.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait around. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Tailor your approach for each role. Research the company’s values and mission, and be ready to discuss how your skills in assistive technology and emergency response align with their goals during interviews.
We think you need these skills to ace Client Care Coordinator
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand the role of a Client Care Coordinator and how your skills align with what we're looking for.
Tailor Your CV and Cover Letter: Don’t just send out a generic CV! Tailor it to highlight your experience in handling calls and supporting vulnerable individuals. We love seeing how your background fits with our mission at StudySmarter.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure to demonstrate your ability to handle sensitive information in your application. Use clear and concise language to show us you can communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Constant Recruitment Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Care Coordinator. Familiarise yourself with assistive technology and CCTV monitoring, as well as the importance of supporting vulnerable individuals. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Empathy
During the interview, highlight your ability to empathise with vulnerable individuals. Share specific examples from your past experiences where you've demonstrated patience and support. This will illustrate that you possess the essential skills needed for the role and can handle sensitive situations with professionalism.
✨Prepare for High-Pressure Scenarios
Expect questions about how you would manage high-pressure situations, especially when dealing with emergency calls. Think of scenarios where you had to stay calm and make quick decisions. Practising these responses will help you convey your resilience and analytical skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company culture aligns with your values.
