Call Handler and CCTV Operator

Are you experienced in handling calls and supporting vulnerable individuals? Are you flexible and open to working on a rotating shift pattern? Do you want to be part of a team that makes a real impact in the community? Shift Pattern: 4 shifts on, 4 shifts off (inc night shifts) covering 24/7, 365 days a year. About the Role: As a Call Handler in the Monitoring Control Centre, you will be at the heart of ensuring the safety and wellbeing of vulnerable individuals, public spaces, and commercial properties. You will play a key role in operating telecare and CCTV monitoring services, responding to emergency calls, and coordinating with various agencies when action is needed. Key Responsibilities: Assistive Technology Monitoring: * Respond to incoming assistive technology calls, providing reassurance and support to vulnerable users, such as elderly or disabled individuals. * Summon emergency assistance when necessary and document all actions taken. * Conduct equipment tests and report system issues as needed. CCTV Monitoring: * Monitor CCTV systems, keeping a vigilant eye on public areas and partner sites for any suspicious activity. * Manage cameras, document incidents, and escalate issues to authorities when appropriate. * Handle authorised enquiries in line with Home Office guidelines and company policies. Emergency Call Handling: * Handle Council Out of Hours Emergency calls, accurately documenting actions and coord…