Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the frontline hero, handling calls and monitoring CCTV to ensure safety.
- Company: Join a dedicated team making a real impact in the community.
- Benefits: Enjoy a flexible shift pattern with 4 on, 4 off, including nights.
- Why this job: Make a difference while gaining valuable experience in emergency response.
- Qualifications: Experience in call handling or support roles is a plus, but passion matters most.
- Other info: Work 24/7, 365 days a year, ensuring safety for all.
The predicted salary is between 30000 - 42000 £ per year.
Are you experienced in handling calls and supporting vulnerable individuals? Are you flexible and open to working on a rotating shift pattern? Do you want to be part of a team that makes a real impact in the community? Shift Pattern: 4 shifts on, 4 shifts off (inc night shifts) covering 24/7, 365 days a year. About the Role: As a Call Handler in the Monitoring Control Centre, you will be at the heart of ensuring the safety and wellbeing of vulnerable individuals, public spaces, and commercial properties. You will play a key role in operating telecare and CCTV monitoring services, responding to emergency calls, and coordinating with various agencies when action is needed. Key Responsibilities: Assistive Technology Monitoring: * Respond to incoming assistive technology calls, providing reassurance and support to vulnerable users, such as elderly or disabled individuals. * Summon emergency assistance when necessary and document all actions taken. * Conduct equipment tests and report system issues as needed. CCTV Monitoring: * Monitor CCTV systems, keeping a vigilant eye on public areas and partner sites for any suspicious activity. * Manage cameras, document incidents, and escalate issues to authorities when appropriate. * Handle authorised enquiries in line with Home Office guidelines and company policies. Emergency Call Handling: * Handle Council Out of Hours Emergency calls, accurately documenting actions and coord…
Call Handler and CCTV Operator employer: Constant Recruitment Ltd
Contact Detail:
Constant Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler and CCTV Operator
✨Tip Number 1
Familiarize yourself with assistive technology and CCTV systems. Understanding how these technologies work will not only boost your confidence during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight any previous experience in emergency call handling or working with vulnerable individuals. Share specific examples of how you provided support or assistance in challenging situations to showcase your skills.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shift patterns. Since this role involves rotating shifts, showing that you are adaptable and willing to work nights and weekends will make you a strong candidate.
✨Tip Number 4
Research the company’s values and mission. Understanding how we impact the community can help you align your answers during the interview, demonstrating that you are a good fit for our team.
We think you need these skills to ace Call Handler and CCTV Operator
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience you have in handling calls, especially in emergency situations. Mention specific instances where you supported vulnerable individuals, as this aligns closely with the role's requirements.
Show Flexibility: Since the job involves a rotating shift pattern, it's important to express your flexibility and willingness to work various shifts, including nights. This can be a key factor in your application.
Detail Your Skills: Include any relevant skills that pertain to assistive technology and CCTV monitoring. If you have experience with similar systems or technologies, be sure to mention it to demonstrate your capability for the role.
Tailor Your Cover Letter: Craft a cover letter that specifically addresses the responsibilities outlined in the job description. Explain how your background and skills make you a great fit for ensuring the safety and wellbeing of vulnerable individuals and public spaces.
How to prepare for a job interview at Constant Recruitment Ltd
✨Show Your Empathy
As a Call Handler, you'll be supporting vulnerable individuals. Make sure to highlight your experience in providing reassurance and support during the interview. Share specific examples of how you've helped others in stressful situations.
✨Demonstrate Flexibility
Since the role involves a rotating shift pattern, it's important to express your willingness to work nights and weekends. Discuss any previous experience you have with shift work and how you manage your time effectively.
✨Familiarize Yourself with Technology
You'll be working with assistive technology and CCTV systems. Brush up on your knowledge of these technologies and be prepared to discuss any relevant experience you have. Showing that you're tech-savvy will give you an edge.
✨Prepare for Emergency Scenarios
Think about potential emergency situations you might encounter in this role. Be ready to discuss how you would respond to various scenarios, emphasizing your ability to stay calm under pressure and coordinate with other agencies.
