2nd Line Service Desk Engineer in Ashford

2nd Line Service Desk Engineer Ashford, Kent Up to £32k DOE Essential Requirement: Driving license for onsite client visits * Are you a skilled 2nd Line Service Desk Engineer looking to take your career to the next level? * Would you enjoy a mixture of on-site client work and office-based tasks? * Does hybrid working after probation sound appealing? Look no further! Join this established and leading Managed Service Provider (MSP). As a 2nd Line Service Desk Engineer. We are particularly interested in hearing from Support Engineers with MSP experience, but what matters most to us is your ability to work in a fast-paced, customer-focused setting. You will encounter a variety of technologies, including: * Microsoft 365 * SharePoint * Intune * Active Directory * Networking This role will allow you to continuously expand your skill set. What We Are Looking For: * Excellent technical and communication skills * Strong customer service skills with a can-do attitude * Ability to work calmly and patiently under pressure * Previous experience in a service desk role (service provider or corporate environment) * Proven abilities in IT support and installation Working knowledge of: * Microsoft Desktop & Office Systems * Microsoft 365 and SharePoint troubleshooting * Intune and endpoint management * Active Directory Security and Administration * TCP/IP, DNS, DHCP * Hardware support and more! They value your professional growth and provide extensive training opportunities. Their engineers are currently benefiting from courses and exams covering topics like: * MS 365 Admin * Windows Server Hybrid Administrator Associate (including exams like AZ-800 and AZ-801) * Azure Fundamentals And much more! If you\’re ready to take on new challenges, broaden your expertise, and work with a supportive team that values education and training, then we want to hear from you! Note: The list of training opportunities is subject to change as they continually adapt to industry trends. Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance. #ITJobs #ServiceDeskEngineer #CareerOpportunity #ProfessionalGrowth #2ndline