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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and manage support tickets.
- Company: Join a supportive Managed Service Provider in Ashford with a collaborative culture.
- Benefits: Earn up to £32,000, gain hands-on experience, and enjoy clear career progression.
- Other info: Dynamic environment with opportunities for knowledge sharing and professional growth.
- Why this job: Enhance your technical skills while working with modern technologies and diverse clients.
- Qualifications: Experience in IT support, strong communication skills, and a troubleshooting mindset.
The predicted salary is between 32000 - 32000 £ per year.
Ashford, Kent – Office-based
Up to £32,000 DOE
Are you currently working in IT support and ready to strengthen your technical skills? Do you enjoy troubleshooting across Microsoft 365, desktop, and user environments? Are you looking for an MSP where you can genuinely progress, not stay stuck on the same tickets? If so, this could be a strong next step.
We are recruiting for a 1st / 2nd Line Support Engineer to join a well-established Managed Service Provider in Ashford. This role is ideal for someone operating at strong 1st Line level or early 2nd Line who wants broader exposure and clear development.
The Opportunity
You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support. This is an office-based role designed to support learning, knowledge sharing, and technical progression.
What You Will Be Doing
- Acting as a key point of contact for incoming support tickets
- Providing remote 1st and 2nd line support to clients
- Troubleshooting Microsoft 365 and Windows desktop issues
- Managing Active Directory tasks (users, permissions, group policy)
- Supporting endpoint and Intune-related queries
- Investigating basic networking issues (DNS, DHCP, TCP/IP)
- Escalating more complex issues to senior engineers
- Maintaining accurate ticket updates and documentation
- Occasionally attending client sites (if at 2nd line level)
Technologies You Will Work With
Experience in some of the following is beneficial:
- Windows desktop environments
- Microsoft 365 (Exchange, Teams, SharePoint)
- Active Directory
- Intune / endpoint management
- Basic networking (DNS, DHCP, TCP/IP)
- Helpdesk / ticketing systems
- Printers and end-user hardware
You do not need everything; solid fundamentals and the right attitude matter most.
What We Are Looking For
- Experience in a 1st Line or 2nd Line IT support role
- MSP experience is highly desirable
- Strong customer service and communication skills
- Good troubleshooting mindset
- Organised and comfortable managing tickets
- Full driving licence beneficial (not essential at 1st line level)
Why Join?
- Supportive MSP environment with real progression
- Exposure to a broad client base and modern tech stack
- Clear pathway into 2nd Line and beyond
- Structured team with strong knowledge sharing
- Up to £32k depending on experience
If you are currently in 1st Line and edging into 2nd, or already operating at 2nd Line level and want a supportive MSP environment, this is well worth a conversation.
Locations
2nd Line Support Engineer - Urgent in Ashford, Kent employer: Constant Recruitment Ltd
Contact Detail:
Constant Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer - Urgent in Ashford, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your troubleshooting skills, especially around Microsoft 365 and Active Directory. We want you to shine during interviews, so practice explaining your thought process clearly.
✨Tip Number 3
Show off your passion for learning! When chatting with potential employers, highlight any recent courses or certifications you've completed. It shows you're committed to growing your skills, which is super attractive to MSPs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd Line Support Engineer - Urgent in Ashford, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with Microsoft 365 and desktop environments. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting successes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're excited about the role and how your background makes you a great fit. We love hearing about your passion for tech and customer service, so let that enthusiasm come through.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky support issues in the past. We’re all about finding solutions, so share those moments when you turned a challenging ticket into a success story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Constant Recruitment Ltd
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Windows desktop environments, and basic networking concepts like DNS and DHCP. Being able to discuss these topics confidently will show that you're ready for the technical challenges of the role.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved issues in previous roles. Think about a time you tackled a tricky support ticket and what steps you took to solve it. This will demonstrate your problem-solving mindset and experience.
✨Emphasise Customer Service
Since this role involves direct client interaction, be ready to talk about your customer service approach. Highlight any experiences where you went above and beyond to help a user, as strong communication skills are key in this position.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team structure, and opportunities for progression. This shows your genuine interest in the role and helps you assess if it's the right fit for you.