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For Companies At a Glance
- Tasks: Provide 1st and 2nd line support, troubleshoot Microsoft 365 and desktop issues.
- Company: Join a supportive Managed Service Provider in Ashford with a collaborative culture.
- Benefits: Earn up to £32,000, gain hands-on experience, and enjoy clear career progression.
- Other info: Dynamic environment with opportunities for knowledge sharing and professional growth.
- Why this job: Enhance your IT skills while working with modern tech and diverse clients.
- Qualifications: Experience in IT support, strong customer service skills, and a troubleshooting mindset.
The predicted salary is between 32000 - 32000 £ per year.
Are you currently working in IT support and ready to strengthen your technical skills? Do you enjoy troubleshooting across Microsoft 365, desktop, and user environments? Are you looking for an MSP where you can genuinely progress, not stay stuck on the same tickets? If so, this could be a strong next step.
We are recruiting for a 1st / 2nd Line Support Engineer to join a well-established Managed Service Provider in Ashford. This role is ideal for someone operating at strong 1st Line level or early 2nd Line who wants broader exposure and clear development.
The Opportunity
You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support. This is an office-based role designed to support learning, knowledge sharing, and technical progression.
What You Will Be Doing
- Acting as a key point of contact for incoming support tickets
- Providing remote 1st and 2nd line support to clients
- Troubleshooting Microsoft 365 and Windows desktop issues
- Managing Active Directory tasks (users, permissions, group policy)
- Supporting endpoint and Intune-related queries
- Investigating basic networking issues (DNS, DHCP, TCP/IP)
- Escalating more complex issues to senior engineers
- Maintaining accurate ticket updates and documentation
- Occasionally attending client sites (if at 2nd line level)
Technologies You Will Work With
Experience in some of the following is beneficial:
- Windows desktop environments
- Microsoft 365 (Exchange, Teams, SharePoint)
- Active Directory
- Intune / endpoint management
- Basic networking (DNS, DHCP, TCP/IP)
- Helpdesk / ticketing systems
- Printers and end-user hardware
You do not need everything; solid fundamentals and the right attitude matter most.
What We Are Looking For
- Experience in a 1st Line or 2nd Line IT support role
- MSP experience is highly desirable
- Strong customer service and communication skills
- Good troubleshooting mindset
- Organised and comfortable managing tickets
- Full driving licence beneficial (not essential at 1st line level)
Why Join?
- Supportive MSP environment with real progression
- Exposure to a broad client base and modern tech stack
- Clear pathway into 2nd Line and beyond
- Structured team with strong knowledge sharing
- Up to £32k depending on experience
If you are currently in 1st Line and edging into 2nd, or already operating at 2nd Line level and want a supportive MSP environment, this is well worth a conversation.
Locations
2nd Line Support Engineer, Microsoft in Ashford, Kent employer: Constant Recruitment Ltd
Contact Detail:
Constant Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer, Microsoft in Ashford, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your troubleshooting skills! When you get the chance to chat with potential employers, share specific examples of how you've solved tricky tech issues. It’ll make you stand out as a problem-solver.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better shot at landing that dream role. Plus, we love seeing familiar faces!
We think you need these skills to ace 2nd Line Support Engineer, Microsoft in Ashford, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with Microsoft 365 and desktop environments. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting successes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about this opportunity and how your background makes you a great fit for our team. Keep it friendly and professional – we love a bit of personality!
Show Off Your Customer Service Skills: Since this role involves supporting clients, make sure to highlight any customer service experience you have. We value strong communication skills, so share examples of how you've helped users in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Constant Recruitment Ltd
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Windows desktop environments, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've encountered in your previous roles, as this will show your practical experience and problem-solving skills.
✨Showcase Your Customer Service Skills
Since this role involves direct client interaction, prepare examples that highlight your strong customer service abilities. Think about times when you turned a frustrated client into a satisfied one, and be ready to share those stories during the interview.
✨Demonstrate Your Organisational Skills
The job requires managing multiple support tickets, so be prepared to discuss how you prioritise tasks and keep track of your workload. You might even want to bring a simple example of a ticketing system you've used before to illustrate your point.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team structure, and opportunities for progression within the MSP. This shows your genuine interest in the role and helps you determine if it's the right fit for you.