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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and manage support tickets.
- Company: Join a well-established Managed Service Provider in Ashford.
- Benefits: Earn up to £32,000 with opportunities for progression and skill development.
- Other info: Supportive environment with clear pathways for career growth.
- Why this job: Gain hands-on experience with modern tech and a diverse client base.
- Qualifications: Experience in IT support and strong customer service skills required.
The predicted salary is between 32000 - 32000 £ per year.
Are you currently working in IT support and ready to strengthen your technical skills? Do you enjoy troubleshooting across Microsoft 365, desktop, and user environments? Are you looking for an MSP where you can genuinely progress, not stay stuck on the same tickets? If so, this could be a strong next step.
We are recruiting for a 1st / 2nd Line Support Engineer to join a well-established Managed Service Provider in Ashford. This role is ideal for someone operating at strong 1st Line level or early 2nd Line who wants broader exposure and clear development.
The Opportunity
You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support. This is an office-based role designed to support learning, knowledge sharing, and technical progression.
What You Will Be Doing
- Acting as a key point of contact for incoming support tickets
- Providing remote 1st and 2nd line support to clients
- Troubleshooting Microsoft 365 and Windows desktop issues
- Managing Active Directory tasks (users, permissions, group policy)
- Supporting endpoint and Intune-related queries
- Investigating basic networking issues (DNS, DHCP, TCP/IP)
- Escalating more complex issues to senior engineers
- Maintaining accurate ticket updates and documentation
- Occasionally attending client sites (if at 2nd line level)
Technologies You Will Work With
Experience in some of the following is beneficial:
- Windows desktop environments
- Microsoft 365 (Exchange, Teams, SharePoint)
- Active Directory
- Intune / endpoint management
- Basic networking (DNS, DHCP, TCP/IP)
- Helpdesk / ticketing systems
- Printers and end-user hardware
You do not need everything; solid fundamentals and the right attitude matter most.
What We Are Looking For
- Experience in a 1st Line or 2nd Line IT support role
- MSP experience is highly desirable
- Strong customer service and communication skills
- Good troubleshooting mindset
- Organised and comfortable managing tickets
- Full driving licence beneficial (not essential at 1st line level)
Why Join?
- Supportive MSP environment with real progression
- Exposure to a broad client base and modern tech stack
- Clear pathway into 2nd Line and beyond
- Structured team with strong knowledge sharing
- Up to £32k depending on experience
If you are currently in 1st Line and edging into 2nd, or already operating at 2nd Line level and want a supportive MSP environment, this is well worth a conversation.
Locations
2nd Line Support Engineer in Ashford, Kent employer: Constant Recruitment Ltd
Contact Detail:
Constant Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Ashford, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at MSPs. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your troubleshooting skills, especially around Microsoft 365 and desktop environments. Practising common scenarios can give you the confidence to shine during interviews.
✨Tip Number 3
Show off your soft skills! Remember, customer service is key in support roles. Be ready to share examples of how you've handled difficult situations or provided excellent service in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our supportive environment.
We think you need these skills to ace 2nd Line Support Engineer in Ashford, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with Microsoft 365 and desktop environments. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting successes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about this opportunity and how your background makes you a great fit for our team. Keep it friendly and professional – we love a bit of personality!
Showcase Your Customer Service Skills: Since this role involves supporting clients, make sure to highlight any customer service experience you have. We value strong communication skills, so share examples of how you've helped users in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Constant Recruitment Ltd
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Windows desktop environments, and basic networking concepts like DNS and DHCP. Be ready to discuss specific troubleshooting scenarios you've encountered in your previous roles.
✨Showcase Your Customer Service Skills
Since this role involves direct client interaction, prepare examples that highlight your strong communication and customer service skills. Think about times when you turned a frustrated client into a satisfied one.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you manage support tickets and prioritise tasks. Share any tools or methods you use to stay organised, as this will show your potential employer that you can handle a busy service desk environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team structure, and opportunities for progression. This shows your genuine interest in the role and helps you assess if it's the right fit for you.