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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and manage client tickets.
- Company: Join a well-established Managed Service Provider in Ashford with a supportive culture.
- Benefits: Earn up to £32,000, gain hands-on experience, and enjoy clear career progression.
- Other info: Dynamic environment with opportunities for knowledge sharing and growth.
- Why this job: Enhance your technical skills while working with modern tech and diverse clients.
- Qualifications: Experience in IT support, strong customer service skills, and a troubleshooting mindset.
The predicted salary is between 32000 - 32000 £ per year.
Are you currently working in IT support and ready to strengthen your technical skills? Do you enjoy troubleshooting across Microsoft 365, desktop, and user environments? Are you looking for an MSP where you can genuinely progress, not stay stuck on the same tickets? If so, this could be a strong next step.
We are recruiting for a 1st / 2nd Line Support Engineer to join a well-established Managed Service Provider in Ashford. This role is ideal for someone operating at strong 1st Line level or early 2nd Line who wants broader exposure and clear development.
The Opportunity
You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support. This is an office-based role designed to support learning, knowledge sharing, and technical progression.
What You Will Be Doing
- Acting as a key point of contact for incoming support tickets
- Providing remote 1st and 2nd line support to clients
- Troubleshooting Microsoft 365 and Windows desktop issues
- Managing Active Directory tasks (users, permissions, group policy)
- Supporting endpoint and Intune-related queries
- Investigating basic networking issues (DNS, DHCP, TCP/IP)
- Escalating more complex issues to senior engineers
- Maintaining accurate ticket updates and documentation
- Occasionally attending client sites (if at 2nd line level)
Technologies You Will Work With
Experience in some of the following is beneficial:
- Windows desktop environments
- Microsoft 365 (Exchange, Teams, SharePoint)
- Active Directory
- Intune / endpoint management
- Basic networking (DNS, DHCP, TCP/IP)
- Helpdesk / ticketing systems
- Printers and end-user hardware
You do not need everything; solid fundamentals and the right attitude matter most.
What We Are Looking For
- Experience in a 1st Line or 2nd Line IT support role
- MSP experience is highly desirable
- Strong customer service and communication skills
- Good troubleshooting mindset
- Organised and comfortable managing tickets
- Full driving licence beneficial (not essential at 1st line level)
Why Join?
- Supportive MSP environment with real progression
- Exposure to a broad client base and modern tech stack
- Clear pathway into 2nd Line and beyond
- Structured team with strong knowledge sharing
- Up to £32k depending on experience
If you are currently in 1st Line and edging into 2nd, or already operating at 2nd Line level and want a supportive MSP environment, this is well worth a conversation.
Locations
1st Line/ 2nd Line Support Engineer in Ashford, Kent employer: Constant Recruitment Ltd
Contact Detail:
Constant Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line/ 2nd Line Support Engineer in Ashford, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to discuss your experiences with Microsoft 365 and Active Directory. We want to see how you think on your feet!
✨Tip Number 3
Show off your passion for tech! When you’re chatting with potential employers, let them know how excited you are about learning and growing in the IT support field. It’s all about that positive attitude!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace 1st Line/ 2nd Line Support Engineer in Ashford, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support. We want to see how you've tackled troubleshooting in Microsoft 365 and desktop environments, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re excited about joining us at StudySmarter and how your skills align with the role. Keep it friendly and professional – we love a good story!
Show Off Your Troubleshooting Skills: In your application, mention specific examples of how you've resolved issues in past roles. We’re looking for that strong troubleshooting mindset, so let us know how you’ve tackled challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Constant Recruitment Ltd
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Windows desktop environments, and basic networking concepts like DNS and DHCP. Be ready to discuss how you've used these technologies in your previous roles, as this will show your technical competence.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved support tickets in the past. Think about the steps you took to diagnose and fix issues, and be ready to explain your thought process during the interview.
✨Customer Service is Key
Since this role involves direct client interaction, highlight your customer service experience. Share stories that demonstrate your communication skills and how you've handled difficult situations with clients effectively.
✨Ask Insightful Questions
Prepare a few questions about the company culture, team structure, and opportunities for progression. This shows your genuine interest in the role and helps you assess if it's the right fit for you.