Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line support, troubleshoot issues, and manage client tickets.
- Company: Join a well-established Managed Service Provider in Ashford.
- Benefits: Earn up to £32,000 with opportunities for progression and skill development.
- Other info: Supportive environment with clear pathways for career growth.
- Why this job: Gain hands-on experience with modern tech and a diverse client base.
- Qualifications: Experience in IT support with strong customer service skills.
The predicted salary is between 32000 - 32000 £ per year.
Are you currently working in IT support and ready to strengthen your technical skills? Do you enjoy troubleshooting across Microsoft 365, desktop, and user environments? Are you looking for an MSP where you can genuinely progress, not stay stuck on the same tickets? If so, this could be a strong next step.
We are recruiting for a 1st / 2nd Line Support Engineer to join a well-established Managed Service Provider in Ashford. This role is ideal for someone operating at strong 1st Line level or early 2nd Line who wants broader exposure and clear development.
The Opportunity
You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support. This is an office-based role designed to support learning, knowledge sharing, and technical progression.
What You Will Be Doing
- Acting as a key point of contact for incoming support tickets
- Providing remote 1st and 2nd line support to clients
- Troubleshooting Microsoft 365 and Windows desktop issues
- Managing Active Directory tasks (users, permissions, group policy)
- Supporting endpoint and Intune-related queries
- Investigating basic networking issues (DNS, DHCP, TCP/IP)
- Escalating more complex issues to senior engineers
- Maintaining accurate ticket updates and documentation
- Occasionally attending client sites (if at 2nd line level)
Technologies You Will Work With
Experience in some of the following is beneficial:
- Windows desktop environments
- Microsoft 365 (Exchange, Teams, SharePoint)
- Active Directory
- Intune / endpoint management
- Basic networking (DNS, DHCP, TCP/IP)
- Helpdesk / ticketing systems
- Printers and end-user hardware
You do not need everything; solid fundamentals and the right attitude matter most.
What We Are Looking For
- Experience in a 1st Line or 2nd Line IT support role
- MSP experience is highly desirable
- Strong customer service and communication skills
- Good troubleshooting mindset
- Organised and comfortable managing tickets
- Full driving licence beneficial (not essential at 1st line level)
Why Join?
- Supportive MSP environment with real progression
- Exposure to a broad client base and modern tech stack
- Clear pathway into 2nd Line and beyond
- Structured team with strong knowledge sharing
- Up to £32k depending on experience
If you are currently in 1st Line and edging into 2nd, or already operating at 2nd Line level and want a supportive MSP environment, this is well worth a conversation.
Locations
1st / 2nd Line Support Engineer, Service Desk, Windows in Ashford, Kent employer: Constant Recruitment Ltd
Contact Detail:
Constant Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line Support Engineer, Service Desk, Windows in Ashford, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills. Get comfy with common issues in Microsoft 365 and Windows environments. We want you to shine when they throw those technical questions your way!
✨Tip Number 3
Don’t forget to showcase your customer service skills! When you're chatting with potential employers, share examples of how you've helped clients in the past. It’s all about showing you can handle those support tickets with a smile.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are eager to join our team. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace 1st / 2nd Line Support Engineer, Service Desk, Windows in Ashford, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support. We want to see how you've tackled troubleshooting in Microsoft 365 and Windows environments, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re excited about joining us at StudySmarter and how your skills align with the role. Keep it friendly and professional – we love a good story!
Show Off Your Troubleshooting Skills: In your application, mention specific examples of how you've resolved issues in past roles. We’re looking for that troubleshooting mindset, so let us know how you’ve tackled challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Constant Recruitment Ltd
✨Know Your Tech
Brush up on your knowledge of Windows desktop environments and Microsoft 365. Be ready to discuss troubleshooting methods for common issues, as well as any experience you have with Active Directory and basic networking concepts like DNS and DHCP.
✨Showcase Your Customer Service Skills
Since this role involves direct client interaction, prepare examples that highlight your strong customer service skills. Think about times when you successfully resolved a client's issue or went above and beyond to ensure their satisfaction.
✨Demonstrate Your Organisational Skills
The ability to manage tickets effectively is crucial. Be prepared to talk about how you prioritise tasks and keep track of multiple support requests. Mention any ticketing systems you've used and how you maintain accurate documentation.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team structure, opportunities for progression, and the types of clients you'll be supporting. This shows your genuine interest in the role and helps you assess if it's the right fit for you.