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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and manage support tickets.
- Company: Join a well-established Managed Service Provider in Ashford with a supportive culture.
- Benefits: Earn up to £32,000, enjoy career progression, and work with modern technologies.
- Other info: Structured team with knowledge sharing and clear pathways for advancement.
- Why this job: Gain hands-on experience and grow your technical skills in a dynamic environment.
- Qualifications: Experience in IT support, strong customer service skills, and a troubleshooting mindset.
The predicted salary is between 32000 - 32000 £ per year.
Are you currently working in IT support and ready to strengthen your technical skills? Do you enjoy troubleshooting across Microsoft 365, desktop, and user environments? Are you looking for an MSP where you can genuinely progress, not stay stuck on the same tickets? If so, this could be a strong next step.
We are recruiting for a 1st / 2nd Line Support Engineer to join a well-established Managed Service Provider in Ashford. This role is ideal for someone operating at strong 1st Line level or early 2nd Line who wants broader exposure and clear development.
The Opportunity
You will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support. This is an office-based role designed to support learning, knowledge sharing, and technical progression.
What You Will Be Doing
- Acting as a key point of contact for incoming support tickets
- Providing remote 1st and 2nd line support to clients
- Troubleshooting Microsoft 365 and Windows desktop issues
- Managing Active Directory tasks (users, permissions, group policy)
- Supporting endpoint and Intune-related queries
- Investigating basic networking issues (DNS, DHCP, TCP/IP)
- Escalating more complex issues to senior engineers
- Maintaining accurate ticket updates and documentation
- Occasionally attending client sites (if at 2nd line level)
Technologies You Will Work With
Experience in some of the following is beneficial:
- Windows desktop environments
- Microsoft 365 (Exchange, Teams, SharePoint)
- Active Directory
- Intune / endpoint management
- Basic networking (DNS, DHCP, TCP/IP)
- Helpdesk / ticketing systems
- Printers and end-user hardware
You do not need everything; solid fundamentals and the right attitude matter most.
What We Are Looking For
- Experience in a 1st Line or 2nd Line IT support role
- MSP experience is highly desirable
- Strong customer service and communication skills
- Good troubleshooting mindset
- Organised and comfortable managing tickets
- Full driving licence beneficial (not essential at 1st line level)
Why Join?
- Supportive MSP environment with real progression
- Exposure to a broad client base and modern tech stack
- Clear pathway into 2nd Line and beyond
- Structured team with strong knowledge sharing
- Up to £32k depending on experience
If you are currently in 1st Line and edging into 2nd, or already operating at 2nd Line level and want a supportive MSP environment, this is well worth a conversation.
Locations
1st / 2nd Line Support Engineer in Ashford, Kent employer: Constant Recruitment Ltd
Contact Detail:
Constant Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line Support Engineer in Ashford, Kent
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common support scenarios. Brush up on troubleshooting Microsoft 365 and desktop issues, as these are likely to come up. We want you to feel confident and ready to impress!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your career goals. Check out our website for roles that excite you, especially if you're looking for a supportive MSP environment where you can grow.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace 1st / 2nd Line Support Engineer in Ashford, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially with Microsoft 365 and desktop environments. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting successes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about this role and how your background makes you a great fit. We love hearing about your passion for tech and customer service.
Show Off Your Soft Skills: While technical skills are crucial, we also value strong communication and customer service abilities. Make sure to mention any experiences where you’ve successfully helped clients or worked in a team setting.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Constant Recruitment Ltd
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Windows desktop environments, and basic networking concepts like DNS and DHCP. Be ready to discuss how you've tackled similar issues in the past, as this will show your practical experience.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples that highlight your strong communication and customer service skills. Think about times when you turned a frustrated client into a satisfied one – those stories will resonate well.
✨Demonstrate Your Troubleshooting Mindset
Be prepared to walk through your troubleshooting process during the interview. Employers love to see how you approach problems, so think of a few scenarios where you successfully diagnosed and resolved issues, and be ready to explain your thought process.
✨Ask Insightful Questions
Prepare some questions about the company culture, team structure, and opportunities for progression. This shows you're genuinely interested in the role and want to ensure it's the right fit for you, which is always a plus in an interview.