At a Glance
- Tasks: Provide first-line IT support and troubleshoot issues for diverse customers.
- Company: Established IT services business with a remote-first culture.
- Benefits: Competitive salary, flexible home working, and travel reimbursement.
- Other info: Opportunity for career growth and learning in a supportive team.
- Why this job: Gain experience in varied tech environments while helping people solve their IT problems.
- Qualifications: Experience in IT support, knowledge of Windows and Microsoft 365.
Home-based with travel to client sites across Kent. £26k, 37.5 hours per week, Monday to Friday.
Are you currently working in IT support and looking for a role that allows you to work from home? Do you have a good working knowledge of Windows and Microsoft 365 administration? Would you enjoy supporting a varied customer base, rather than working with the same users and systems every day?
We are recruiting for a 1st Line IT Support Technician to join a long-established IT services business supporting organisations across Kent and the wider UK. The company has been established for many years and works with customers of all different sizes and across a wide range of industries. They do not focus on one particular sector, meaning you will gain exposure to a diverse mix of customer environments, technologies and support requirements.
The team currently works remotely, making this a genuine home-based opportunity. You will occasionally need to visit customer sites across Kent when an issue cannot be resolved remotely, which is likely to be around once or twice a week depending on customer requirements.
The role:
- You will be one of the first people customers speak to when they experience a technical problem.
- You will take ownership of incoming support requests, ask the right questions, troubleshoot issues remotely and resolve as much as possible at first contact. More complex issues will be escalated to the appropriate engineer with clear and accurate information.
- This would suit somebody who already has some experience within IT support and has developed a good foundation across Windows and Microsoft 365.
- Your responsibilities will include:
- Providing first-line technical support by telephone, email and remote support tools
- Logging, prioritising and managing support tickets
- Troubleshooting Windows desktop and laptop issues
- Supporting Microsoft 365 and Exchange Online environments
- Creating and removing user accounts
- Managing Microsoft 365 licences and resetting passwords
- Assisting with Microsoft Teams, OneDrive and SharePoint permissions
- Supporting software installations, configurations and updates
- Diagnosing hardware, printer and peripheral issues
- Carrying out basic troubleshooting across LAN, Wi-Fi and VPN connections
- Supporting mobile phones, tablets and VoIP systems
- Escalating more complex issues to senior engineers
- Keeping customers updated throughout the support process
- Maintaining clear and accurate ticket notes
- Visiting customer sites when remote support is not possible
What we are looking for:
You will ideally have previous experience within an IT helpdesk, service desk, technical support or similar customer-facing IT role. You should have a good working knowledge of:
- Windows operating systems
- Microsoft 365 administration
- User account creation and management
- Password resets and licence administration
- Microsoft Teams, OneDrive and SharePoint
- Desktop and laptop troubleshooting
Experience across some of the following would also be useful:
- Exchange Online
- Ticketing systems
- TCP/IP networking
- DHCP and DNS
- VPN troubleshooting
- LAN and Wi-Fi connectivity
- Mobile devices and tablets
- VoIP support
- macOS
You do not need to know everything, but you should be comfortable resolving common 1st Line issues and willing to learn when you come across something unfamiliar. Just as importantly, you will need to be somebody who enjoys helping people. You should communicate clearly, remain calm when customers are frustrated and be able to explain technical information in a straightforward way.
As this is a home-based position, you will need to be organised, self-motivated and comfortable managing several support requests at once. You will still work closely with the wider technical team and will have support available when an issue needs to be escalated.
Working hours:
This is a 37.5-hour working week, Monday to Friday. The team operates two shifts, which rotate weekly:
- 8:30am to 5:00pm
- 9:00am to 5:30pm
Driving requirement:
You must hold a full UK driving licence and have access to your own car, as you will need to travel to customer sites across Kent when required. Business mileage will be reimbursed.
Locations
1st Line IT Support Technician – Home-Based in Allington, Kent employer: Constant Recruitment Ltd
Join a well-established IT services business that values flexibility and diversity in its work culture, offering a genuine home-based role with the opportunity to support a varied customer base across Kent. With a focus on employee growth, you will gain exposure to a wide range of technologies while enjoying a supportive team environment that encourages learning and development. Benefit from a competitive salary, reimbursement for business mileage, and the chance to make a meaningful impact in the lives of customers every day.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Technician – Home-Based in Allington, Kent
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Constant Recruitment Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Constant Recruitment Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Constant Recruitment Ltd!
✨Direct Apply to Constant Recruitment Ltd
Let's not forget to apply directly through the Constant Recruitment Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line IT Support Technician – Home-Based in Allington, Kent
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Constant Recruitment Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Constant Recruitment Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Constant Recruitment Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
