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For Companies At a Glance
- Tasks: Resolve complex technical issues and support colleagues with escalations.
- Company: Dynamic IT services company in Maidstone with a focus on teamwork.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Step into a senior role and make a real impact in IT support.
- Qualifications: Strong technical knowledge and problem-solving skills required.
- Other info: Join a supportive team with excellent career advancement opportunities.
The predicted salary is between 36000 - 54000 £ per year.
Job Description
3rd Line Engineer
Maidstone
£45
Are you an experienced IT professional looking to step into a senior support role? Do you enjoy resolving complex technical issues and supporting colleagues with escalations? Are you confident working with servers, networking, and cloud technologies?
If so, this 3rd Line Engineer opportunity could be a strong fit for you.
The Role
As a 3rd Line Engineer, you will be part of a service desk team handling escalations and advanced troubleshooting. You will work closely with clients to resolve technical issues, provide onsite support where required, and contribute to maintaining a high-quality IT service. You will also play a key role in supporting junior engineers and ensuring service desk standards are consistently met.
Key responsibilities include:
- Managing 3rd line escalations across a range of technologies
- Providing onsite technical support when required (a driving licence is essential)
- Supporting and mentoring junior team members
- Maintaining accurate documentation to improve consistency and service delivery
- Participating in an on-call rota (with additional pay)
- Ensuring KPIs and SLAs are achieved and customer service standards are upheld
What We’re Looking For
To succeed in this role, you will need to demonstrate strong technical knowledge, confidence under pressure, and excellent problem-solving skills.
Key skills and experience:
- Background in an MSP or IT services environment (preferred)
- Strong experience with:
- Microsoft 365 / Office 365
- Windows Server (2016–2019)
- Virtualisation technologies
- Firewalls & networking (IP, switches, routers)
- Backup solutions (ideally Veeam)
- Strong customer service and communication skills
- Ability to take ownership of issues and see them through to resolution
- Flexible and proactive approach to supporting colleagues and clients
Salary & Location
- Salary: £45,000 per annum
- Location: Maidstone (hybrid working available after an initial office-based period)
- Hours: Monday to Friday, 08:30 – 17:30, with occasional paid overtime and on-call rota
3rd Line Engineer employer: Constant Recruitment Ltd
Contact Detail:
Constant Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs or similar environments. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific technical challenges you've tackled. This will demonstrate your problem-solving prowess and confidence under pressure.
✨Tip Number 3
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, drop a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for talented folks like you. Plus, applying directly can sometimes give you a leg up in the hiring process.
We think you need these skills to ace 3rd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the specific technologies mentioned in the job description, like Microsoft 365 and Windows Server. We want to see how your skills match up with what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of complex technical issues you've resolved. We love seeing how you tackle challenges, so don’t hold back on showcasing your problem-solving prowess!
Keep It Professional Yet Personal: While we appreciate a friendly tone, make sure your application maintains a level of professionalism. Let your personality shine through, but remember, this is a job application, not a chat with mates!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Constant Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Windows Server, and networking. Be ready to discuss specific scenarios where you've resolved complex issues, as this will show your expertise and confidence.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenging problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you approached the issue and what the outcome was.
✨Demonstrate Team Spirit
As a 3rd Line Engineer, you'll be mentoring junior team members. Be ready to talk about your experience in supporting others and how you contribute to a positive team environment. Highlight any previous mentoring or training roles you've had.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s IT infrastructure, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
