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For Companies At a Glance
- Tasks: Troubleshoot and support clients in a dynamic MSP environment.
- Company: Growing Managed Service Provider with a focus on technical excellence.
- Benefits: Competitive salary, private medical and dental insurance, and a company vehicle.
- Other info: Opportunity for career growth and exposure to diverse technologies.
- Why this job: Take ownership of technical issues and make a real impact on client satisfaction.
- Qualifications: Experience in an MSP or service desk, strong troubleshooting skills, and customer service focus.
The predicted salary is between 28000 - 32000 £ per year.
Are you currently working in an MSP or service desk environment and ready to take more ownership of technical issues? Do you enjoy troubleshooting across Microsoft 365, servers, networks, and security rather than just closing tickets? Are you looking for a role where your technical knowledge is valued, your customer skills matter, and you can continue to develop? If so, this could be a strong next step.
The Role
We are recruiting for a growing Managed Service Provider who are looking to add a capable and customer‑focused 2nd Line Support Engineer to their technical team. This role sits firmly at 2nd Line level, supporting a range of client environments and acting as an escalation point from 1st Line. You will work across Microsoft technologies, networking, firewalls, and endpoint management, with a mix of remote support and on‑site client visits. You will be trusted to diagnose issues thoroughly, communicate clearly with clients, and see problems through to resolution rather than passing them on.
What You Will Be Doing
- Supporting clients in a busy MSP / service desk environment
- Troubleshooting networking fundamentals including VLANs, switching, routing, and wireless
- Firewall administration and policy management
- Windows Server administration and infrastructure support
- Active Directory and Entra ID management
- Microsoft 365 administration across multiple tenants
- Managing devices using Microsoft Intune and Autopilot
- Applying Group Policy and configuration policies
- Supporting virtualised environments (Hyper‑V, VMware, and Proxmox)
- Managing backups and disaster recovery solutions
- Supporting endpoint security including MFA and EDR
- Producing clear documentation and contributing to the knowledgebase
- Assisting with infrastructure projects where required (such as cabling, wireless installs, and CCTV)
Project work exposure is a bonus but not essential — this role is primarily focused on strong BAU support with variety.
What We Are Looking For
- Experience working in an MSP or fast‑paced service desk environment
- Solid 2nd Line troubleshooting skills across Microsoft technologies
- Good understanding of networking fundamentals and security principles
- Strong customer service skills and the ability to explain technical issues clearly
- A proactive approach to problem‑solving and documentation
Additional Requirements
- Clean, full UK driving licence
- Willingness to undergo an enhanced DBS check (provided), as some clients include schools and colleges
What Is On Offer
- Commercial vehicle provided within 6 months
- Private medical insurance (after 6‑month probation)
- Private dental cover (after 6‑month probation)
- Long‑term stability within a growing MSP
- Exposure to a wide technical stack and varied client environments
2Nd Line Support Engineer employer: Constant Recruitment Ltd
Contact Detail:
Constant Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2Nd Line Support Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow tech enthusiasts. You never know who might have a lead on your next role!
✨Tip Number 2
Show off your troubleshooting skills! When you get the chance to chat with hiring managers or during interviews, share specific examples of how you've solved complex issues in the past. This will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Don’t just apply for jobs; engage with the companies you’re interested in! Follow them on social media, comment on their posts, and even reach out directly to express your interest. This can help you stand out from the crowd and show that you're genuinely keen on joining their team.
✨Tip Number 4
Utilise our website to find roles that match your skills! We’ve got a range of opportunities tailored for tech enthusiasts like you. Plus, applying through us means you’ll be part of a community that values your expertise and supports your career growth.
We think you need these skills to ace 2Nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 2nd Line Support Engineer role. Highlight your troubleshooting abilities, especially with Microsoft technologies and networking fundamentals, to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how your customer service skills can shine in a busy MSP environment. Share specific examples of how you've tackled technical issues in the past!
Show Off Your Technical Skills: In your application, don’t shy away from showcasing your technical expertise. Mention your experience with Windows Server, Active Directory, and any other relevant tools or technologies that align with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Constant Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, networking fundamentals, and firewall management. Be ready to discuss specific troubleshooting scenarios you've encountered in your previous roles, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role requires strong customer interaction, prepare examples of how you've effectively communicated technical issues to clients in the past. Highlight your ability to remain calm under pressure and how you’ve turned challenging situations into positive outcomes.
✨Demonstrate Proactivity
Employers love candidates who take initiative. Think of instances where you went above and beyond to resolve an issue or improve a process. This could be anything from creating documentation for common problems to suggesting improvements in service delivery.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company’s approach to client support, their tech stack, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.