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For Companies At a Glance
- Tasks: Provide 2nd Line support and solve technical challenges for diverse customers.
- Company: Join a growing IT Managed Service Provider with a people-first culture.
- Benefits: Up to £35k salary, flexible hours, paid training, and annual bonuses.
- Why this job: Take your career to the next level in a supportive, fun team environment.
- Qualifications: Experience in IT support, strong communication, and troubleshooting skills.
- Other info: Enjoy a positive workplace with opportunities for growth and development.
The predicted salary is between 28000 - 42000 £ per year.
Job Description
2nd Line Support
Tonbridge
Up to £35k
Hours: Monday – Friday, 8:30am – 5:30pm (with overtime paid for additional project work)
Do you enjoy solving technical challenges and supporting people with their IT?Are you ready to take that next step in your career in 2nd Line Support?Would you like to work in a collaborative, friendly team that values both hard work and enjoying what you do?
If that sounds like you, this could be a great opportunity.
We are working with a well-established IT Managed Service Provider that continues to grow steadily, bringing on new customers and expanding their service desk team. They are looking for an experienced 2nd Line Support Engineer to join their team.
What you will be doing
- Providing 2nd Line remote and onsite support to a wide range of customers
- Acting as an escalation point for 1st Line engineers
- Assisting with installations and project work across core technologies
- Prioritising and resolving tickets in line with SLAs
- Creating and maintaining technical documentation
- Contributing to the Out of Hours rota when required
What they’re looking for
- Ideally, experience working in an MSP or IT service environment
- A confident communicator with excellent customer service skills
- Strong troubleshooting and problem-solving ability
- Experience at 2nd Line level with most of the following:
- Microsoft 365, SharePoint, MS Desktop (Windows 7–11), MS Server (2012–2019)
- Hyper-V, VMware, Azure
- Networking (Switches, Routers, Firewalls – WatchGuard preferred), DHCP, DNS
- Active Directory, Antivirus, Printers
- MS Office (2010/365)
- Full UK Driving License is essential
What’s in it for you?
This company looks after their team and genuinely values their people. Here’s what you can expect:
- A people-first culture – fair pay, annual salary reviews, Christmas bonuses, and cost-of-living adjustments when needed
- Flexibility – supportive of life outside of work, including paid family leave days when needed
- Development – paid training and clear progression opportunities, with your salary increasing as your skills do
- A positive, team-focused environment – where achievements are celebrated and the occasional pizza-fuelled afternoon keeps things fun
2nd Line Support employer: Constant Recruitment Ltd
Contact Detail:
Constant Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support
✨Tip Number 1
Before you even think about applying, make sure your LinkedIn profile is polished and reflects your skills in 2nd Line Support. We want to see your experience with Microsoft 365, troubleshooting, and customer service shining through!
✨Tip Number 2
Networking is key! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give you insider info and might just help us get your foot in the door.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions related to 2nd Line Support. We suggest practising your problem-solving skills and being ready to showcase your troubleshooting process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 2nd Line Support
Some tips for your application 🫡
Keep It Relevant: Make sure your CV and cover letter highlight your experience in 2nd Line Support. Tailor your application to showcase your skills with Microsoft 365, networking, and troubleshooting – we want to see how you can solve those technical challenges!
Show Your Personality: We love a confident communicator! Don’t be afraid to let your personality shine through in your application. Share examples of how you've provided excellent customer service and worked collaboratively in a team.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for your skills and experiences to make it easy for us to see why you’re a great fit for the role. We appreciate straightforwardness!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Let’s get started!
How to prepare for a job interview at Constant Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, SharePoint, and the other technologies mentioned in the job description. Be ready to discuss your troubleshooting experiences and how you've resolved issues in the past.
✨Show Off Your Customer Service Skills
As a 2nd Line Support Engineer, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you turned a frustrated customer into a satisfied one!
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Practice how you would handle specific technical challenges or customer interactions. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, ongoing training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
