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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and assist in client projects.
- Company: Join a respected IT services provider based in Canterbury, supporting diverse clients.
- Benefits: Enjoy a competitive salary, stability, and opportunities for career development.
- Why this job: Expand your technical skills in a collaborative environment while making a real impact.
- Qualifications: Must have MSP experience, strong Windows knowledge, and excellent communication skills.
- Other info: Full UK driving licence required; occasional travel to client sites.
The predicted salary is between 24000 - 28800 £ per year.
Job Description
2nd Line IT Support Technician
Rochester
Salary: £28,000 – £32,000 (depending on experience)
Are you looking to take the next step in your IT support career? Do you enjoy problem solving and providing technical solutions in a fast-paced environment? Have you worked in a Managed Service Provider (MSP) and want to develop your skills further?
If the answer is yes, this role could be an excellent opportunity for you. We are recruiting for an experienced 2nd Line IT Support Technician to join a respected IT services provider based in Canterbury. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East.
For this role you must have a full driving license and previous experience of working for a Managed Service Provider (MSP)
About the role
As a 2nd Line IT Support Technician, you will be part of a small but highly skilled technical team that supports around 100 clients across commercial and education sectors. This is a varied and hands-on role where no two days are the same. You will be working with a wide range of technologies, supporting everything from desktops and servers to networks and cloud services.
The position is ideal for someone with a background in MSP environments, who is confident working under pressure and enjoys taking ownership of technical issues from start to finish. You will be providing both remote and on-site support, ensuring clients receive the highest level of service.
Key responsibilities
Your day-to-day duties as a 2nd Line IT Support Technician will include:
- Delivering 1st and 2nd line technical support to a wide variety of clients
- Installing, configuring, and testing new hardware, software, and network components
- Diagnosing and resolving issues across hardware, software, and networking
- Monitoring system performance and carrying out preventative maintenance
- Supporting printers, cabling, and peripheral equipment
- Updating and maintaining the helpdesk system with accurate fault logs
- Liaising with third-party suppliers and external contractors when required
- Assisting in client projects and IT upgrades where needed
This is a role where you will be given the autonomy to work methodically to resolve problems, but also the support of a collaborative technical team.
What we are looking for
To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively.
Essential skills and experience:
- Previous experience working in a Managed Service Provider (MSP), ideally 2+ years
- Strong knowledge of Windows client and server operating systems
- Hands-on experience with Microsoft 365 and ideally Azure
- Good understanding of both wired and wireless networking (LAN/WAN)
- Strong troubleshooting skills with the ability to remain calm under pressure
- Excellent communication skills with the ability to build relationships with clients
Desirable extras:
- Microsoft certifications (e.g. MCSA, Azure Fundamentals)
- Educated to A-Level or above
- Full UK driving licence (essential)
- Ability to pass an enhanced DBS check
The details
- Salary: £28,000 – £32,000 (depending on experience)
- Hours: Monday to Friday, 8:00am – 4:30pm
- Location: Office-based in Rochester, with travel to client sites across Kent and occasionally further afield
- While the business has an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimise client downtime
Why apply?
This is an excellent opportunity for an IT professional who wants to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries.
If you are hardworking, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business.
Apply now
If you are an experienced 2nd Line IT Support Technician based in Canterbury with MSP experience and a full UK driving licence, we would love to hear from you. Apply today and take the next step in your IT support career.
2nd Line IT Support Technician employer: Constant Recruitment Ltd
Contact Detail:
Constant Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Azure. Having hands-on experience or even personal projects showcasing your skills with these platforms can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company or similar MSPs. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare for technical scenarios that may come up during the interview process. Be ready to discuss how you would approach troubleshooting common issues, as well as any past experiences where you successfully resolved complex problems.
✨Tip Number 4
Showcase your communication skills by preparing examples of how you've effectively interacted with clients in previous roles. Being able to demonstrate your ability to build relationships and explain technical concepts clearly will be a big plus.
We think you need these skills to ace 2nd Line IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Managed Service Providers (MSP) and showcases your technical skills relevant to the role, such as knowledge of Windows operating systems, Microsoft 365, and networking.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for IT support and problem-solving. Mention specific experiences where you successfully resolved technical issues and how you can contribute to the team.
Highlight Relevant Certifications: If you have any Microsoft certifications or relevant qualifications, be sure to mention them in your application. This can set you apart from other candidates and demonstrate your commitment to professional development.
Showcase Communication Skills: In both your CV and cover letter, emphasise your communication skills and ability to build relationships with clients. Provide examples of how you've effectively communicated technical information to non-technical users.
How to prepare for a job interview at Constant Recruitment Ltd
✨Showcase Your MSP Experience
Make sure to highlight your previous experience working in a Managed Service Provider environment. Discuss specific challenges you faced and how you resolved them, as this will demonstrate your ability to handle the varied demands of the role.
✨Demonstrate Technical Knowledge
Be prepared to discuss your knowledge of Windows client and server operating systems, Microsoft 365, and Azure. You might be asked technical questions or given scenarios to solve, so brush up on your troubleshooting skills and be ready to explain your thought process.
✨Emphasise Communication Skills
Since you'll be liaising with clients and possibly third-party suppliers, it's crucial to showcase your communication skills. Share examples of how you've built relationships with clients and effectively communicated technical information to non-technical users.
✨Prepare for Problem-Solving Scenarios
Expect to encounter problem-solving scenarios during the interview. Practice articulating your approach to diagnosing and resolving issues, as well as how you manage your time under pressure. This will show your potential employer that you can take ownership of technical issues from start to finish.
