At a Glance
- Tasks: Support Microsoft 365 environments and solve user issues on-site and remotely.
- Company: Established Managed Service Provider with a focus on career development.
- Benefits: Hybrid working, competitive salary, and clear progression paths.
- Other info: Promotes from within, offering opportunities in 3rd Line, Azure, and automation.
- Why this job: Join a dynamic team and advance your IT career in cloud and cyber security.
- Qualifications: Experience in 2nd Line support and strong troubleshooting skills.
London Bridge
£35,000 – £40,000
Hybrid: 3–4 days on client site (London Bridge), 1–2 days from home
Are you currently supporting Microsoft 365 environments and ready to step into a more advanced 2nd Line role? Do you enjoy being the go-to person on site, solving problems and keeping users productive? Are you looking to join an MSP that offers real long-term career development into 3rd Line, cloud, cyber, or automation? If so, this could be an excellent next step.
My client, a well-established Managed Service Provider, is looking for a confident and technically strong 2nd Line Desktop Support Engineer to support a key customer based in London Bridge. This role is primarily on-site, with one or two days a week working from home. You will be supporting modern cloud technologies, managing devices through Intune, working across Microsoft 365, troubleshooting user issues, and taking ownership of more complex tickets as the technical escalation point on site.
What is on offer:
- Hybrid working: typically 3–4 days per week on site in London Bridge, with 1–2 days at home
- A varied role where every day is different
- Exposure to Microsoft cloud technologies and modern endpoint management
- A clear progression path into 3rd Line, Azure, cyber security, or automation
- A supportive MSP culture focused on learning, development, and long-term careers
Technologies you will work with:
- Microsoft 365 administration
- Exchange Online, Teams, OneDrive, SharePoint
- Intune / Endpoint Manager (enrolment, compliance, policies, app deployment)
- Azure AD / Entra ID
- Windows 11 builds and configuration
- Device builds, imaging, upgrades, and hardware support
- Networking fundamentals (DNS, DHCP, TCP/IP)
- Remote monitoring tools, ticketing systems, and user escalations
What we are looking for:
- Solid experience in a 2nd Line support role, ideally within an MSP
- Strong troubleshooting ability across Microsoft 365 and Intune
- Confidence working on site with end-users and managing escalated issues
- Excellent communication and a customer-first approach
- A proactive attitude with the ability to take ownership of technical issues
- Experience with cloud-based technologies and modern workplace environments
Career development: This MSP is well known for promoting from within. Depending on your interests, you can progress into:
- 3rd Line Support
- Cloud engineering and Azure
- Cyber security
- Automation and scripting
- Technical project work
If this sounds like something you would like to explore, I would be happy to share more details and arrange a conversation.
2nd Line Desktop Support Engineer employer: Constant Recruitment Ltd
Join a well-established Managed Service Provider in London Bridge, where you will thrive in a supportive culture that prioritises learning and development. With a clear progression path into advanced roles such as 3rd Line Support, cloud engineering, or cyber security, this position offers a dynamic work environment with hybrid flexibility, allowing you to balance on-site collaboration with remote productivity. Embrace the opportunity to work with cutting-edge Microsoft technologies while being part of a team that values your growth and success.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Desktop Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at MSPs. A friendly chat can lead to insider info about job openings and even referrals that could give you a leg up.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, offer to do a quick demo or troubleshooting session during interviews. This not only showcases your technical prowess but also your confidence in handling user issues on the spot.
✨Tip Number 3
Be proactive! Research the company’s tech stack and come prepared with ideas on how you can contribute. Mentioning specific tools like Intune or Azure AD during your conversation shows you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace 2nd Line Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365 and Intune. We want to see how you've tackled 2nd Line support challenges, so don’t hold back on those specific examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re excited about this role and how your skills align with our needs. A personal touch goes a long way in making your application stand out.
Show Off Your Troubleshooting Skills:In your application, mention specific instances where you’ve resolved complex technical issues. We love seeing candidates who take ownership of problems and can communicate their solutions effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at StudySmarter!
How to prepare for a job interview at Constant Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Intune, and the other technologies mentioned in the job description. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show that you're not just familiar with the tools, but that you can effectively use them in real-world situations.
✨Show Off Your Customer Service Skills
As a 2nd Line Desktop Support Engineer, you'll be the go-to person for users. Prepare examples of how you've successfully communicated with end-users and handled escalated issues. Highlight your customer-first approach and how you ensure users feel supported and valued.
✨Demonstrate Proactivity
Employers love candidates who take ownership of their work. Think of instances where you've gone above and beyond to solve a problem or improve a process. Share these stories during your interview to illustrate your proactive attitude and commitment to delivering excellent support.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, career development opportunities, and the technologies you'll be working with. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
