Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support as the first point of contact for user inquiries.
- Company: Join a dynamic team in a fantastic office environment in Central Manchester.
- Benefits: Enjoy mentorship, collaboration, and opportunities for professional growth.
- Why this job: Advance your IT career while making a real impact in a supportive culture.
- Qualifications: 1st Line Support experience and strong communication skills are essential.
- Other info: Work with Windows, Apple Mac, and various IT tools in a fast-paced setting.
The predicted salary is between 21600 - 37800 £ per year.
Job Description
1st Line Support
Manchester
£27k
Do you have 1st Line Support experience and want to take the next step in your IT career?
Are you ready to join a collaborative and dynamic team in a fantastic office environment?
Do you want to work in an environment that values teamwork?
In this office-based role, you will work across 3 locations in Central Manchester. You will have the chance to collaborate with colleagues, be mentored by experienced professionals, and develop your skills further. This is a great opportunity to advance your IT career while making a real impact.
We are looking for an experienced 1st Line Service Desk Support Analyst to join the team. You will support Windows and Apple Mac users across multiple sites in a service-driven environment. Exceptional communication skills and a friendly, customer-focused approach are essential.
What You Will Be Doing:
- Providing IT Support: Be the first point of contact for user inquiries via helpdesk systems, phone, email, or in person, ensuring a positive and helpful experience.
- Local and Remote Assistance: Deliver effective support to users onsite and remotely as part of a collaborative team.
- Ticket Management: Log and track issues using helpdesk systems like Freshservice, ensuring resolutions are well-documented.
- Equipment Administration: Manage equipment pools, track loans and deployments, and ensure all hardware assets are logged and maintained.
- Active Directory Support: Perform essential tasks such as password resets and account creation.
- Adaptability: Handle other tasks as needed to meet the demands of the business.
- Building Relationships: Build strong connections between the IT Service Desk and other departments to ensure seamless collaboration.
- Skills Application: Work with SharePoint, Intune, and Office 365 to enhance user support.
What We’re Looking For:
- Proven 1st Line Support experience.
- Excellent verbal and written communication skills.
- A proactive, customer-focused attitude with the ability to handle tasks efficiently.
- Strong troubleshooting skills for Windows and Apple Mac systems.
- Knowledge of Active Directory, SharePoint, Intune, and Office 365 is highly advantageous.
- A quick learner with the ability to adapt to new technologies and challenges in a fast-paced environment.
- Experience with helpdesk (ticketing) systems like Freshservice is a plus.
Why Join Us?
- Gain mentorship and guidance from experienced professionals to help advance your career.
- Be part of a supportive and collaborative team dedicated to delivering exceptional IT support.
If you are looking for the perfect opportunity to grow your IT career in a role that offers both professional development and an inspiring work environment, we want to hear from you!
Apply today
1st Line Support employer: Constant Recruitment Ltd
Contact Detail:
Constant Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support
✨Tip Number 1
Familiarise yourself with the specific helpdesk systems mentioned in the job description, like Freshservice. Having hands-on experience or knowledge about these tools can give you an edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills for both Windows and Apple Mac systems. Being able to demonstrate your problem-solving abilities in real-time scenarios can impress the interviewers.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've effectively supported users in previous roles. Highlighting your customer-focused approach will resonate well with the team-oriented culture they value.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. Gaining insights into the company culture and expectations can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace 1st Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 1st Line Support experience and relevant skills. Emphasise your communication abilities, troubleshooting skills, and familiarity with Windows and Apple Mac systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-focused attitude and your enthusiasm for the role. Mention specific experiences where you provided exceptional IT support and how you can contribute to the team.
Highlight Relevant Skills: In your application, clearly outline your knowledge of Active Directory, SharePoint, Intune, and Office 365. If you have experience with helpdesk systems like Freshservice, make sure to include that as well.
Showcase Adaptability: Demonstrate your ability to learn quickly and adapt to new technologies. Provide examples from your past roles where you successfully handled challenges in a fast-paced environment.
How to prepare for a job interview at Constant Recruitment Ltd
✨Showcase Your Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated with users in past support roles, whether through phone, email, or in person.
✨Demonstrate Your Troubleshooting Abilities
Be ready to share specific examples of how you've resolved technical issues, particularly with Windows and Apple Mac systems. Consider preparing a few scenarios where you successfully diagnosed and fixed problems to illustrate your skills.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of helpdesk systems like Freshservice, as well as tools such as Active Directory, SharePoint, Intune, and Office 365. Being able to discuss your experience with these tools will show that you're prepared for the role.
✨Emphasise Teamwork and Adaptability
This position values collaboration, so be prepared to talk about your experiences working in teams. Highlight instances where you've adapted to new challenges or technologies, showcasing your proactive and customer-focused attitude.
