At a Glance
- Tasks: Provide 1st and 2nd line support, troubleshoot issues, and assist with networking.
- Company: Join a growing Managed Service Provider in Whitstable with a collaborative culture.
- Benefits: Competitive salary, technical progression, and exposure to diverse technologies.
- Other info: Dynamic team with opportunities for career growth and project involvement.
- Why this job: Develop your skills in a supportive environment while helping real clients.
- Qualifications: Experience in IT support, strong communication skills, and a full driving licence.
The predicted salary is between 28000 - 32000 £ per year.
Are you currently working in IT support and looking to strengthen your technical skills within an MSP environment?
Do you enjoy troubleshooting across Microsoft 365, desktop, networking, and user support issues?
Are you looking for a role where you will gain broader exposure, support real clients, and continue progressing technically rather than getting stuck on the same tickets every day? If so, this could be an excellent next step.
We are working with a growing Managed Service Provider based in Whitstable that supports a wide range of SME clients across Microsoft 365, cloud, networking, and modern workplace technologies. They are looking for an additional engineer to join the support team and help provide day-to-day technical support across their client base. This role would suit somebody operating at strong 1st Line or early 2nd Line level who wants to continue developing technically within a supportive MSP environment.
The OpportunityYou will join a collaborative technical team supporting a variety of external clients across different environments and technologies. The role offers strong technical variety and exposure across Microsoft 365, desktop support, networking, cloud technologies, and infrastructure support. You will work closely with more senior engineers and gain hands-on exposure to project work as your experience develops.
What you will be doing- Providing 1st and 2nd line technical support to external clients
- Troubleshooting Microsoft 365 and Windows desktop issues
- Supporting users across desktop, laptop, mobile, and modern workplace environments
- Managing Active Directory and user administration tasks
- Supporting Intune and endpoint-related issues
- Assisting with networking issues including DNS, DHCP, TCP/IP, Wi-Fi, and connectivity troubleshooting
- Escalating more complex issues to senior engineers where required
- Maintaining accurate ticket notes and documentation
- Visiting client sites when required
- Supporting project delivery work as your skills develop
Experience in some of the following would be beneficial:
- Microsoft 365
- Windows desktop environments
- Active Directory
- Intune / endpoint management
- Basic networking fundamentals
- DNS / DHCP / TCP/IP
- Firewalls, switches, and Wi-Fi troubleshooting
- Helpdesk / ticketing systems
- Printers and end-user hardware
You do not need experience across everything. Solid technical fundamentals, good communication skills, and the right attitude are more important.
What they are looking for- Experience within a 1st Line or 2nd Line IT support role
- MSP experience would be highly beneficial
- Strong customer service and communication skills
- Good troubleshooting ability and willingness to learn
- Organised and comfortable managing support tickets
- Somebody professional, reliable, and helpful
- Full UK driving licence and access to your own vehicle is essential
- Supportive MSP environment with technical progression
- Exposure across Microsoft 365, networking, cloud, and infrastructure technologies
- Opportunity to gain broader technical experience and project exposure
- Growing business with a collaborative team culture
- £28,000 – £32,000 depending on experience
If you are currently working in IT support and want a role where you can continue developing your technical skills within a modern MSP environment, this is well worth a conversation.
1st / 2nd Line Support Engineer employer: Constant Recruitment Ltd
Join a dynamic Managed Service Provider in Whitstable, where you will thrive in a supportive and collaborative work culture that prioritises employee growth and technical development. With opportunities to work on diverse projects and gain hands-on experience across Microsoft 365, networking, and cloud technologies, this role is perfect for those looking to advance their IT support career while enjoying a competitive salary and a strong team environment.
StudySmarter Expert Advice🤫
We think this is how you could land 1st / 2nd Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer for tech support roles or take on freelance gigs. This will not only boost your CV but also give you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for interviews by brushing up on common troubleshooting scenarios. Be ready to demonstrate your problem-solving skills, especially with Microsoft 365 and networking issues. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 1st / 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 1st and 2nd line support. We want to see how you've tackled troubleshooting issues, especially with Microsoft 365 and networking. Customising your CV for this role shows us you're genuinely interested!
Show Off Your Skills:In your cover letter, let us know about your technical skills and any relevant projects you've worked on. We love seeing candidates who are eager to learn and grow, so don't hold back on sharing your passion for IT support!
Be Professional Yet Personable:While we appreciate professionalism, we also value a friendly approach. Use a conversational tone in your application to reflect your communication skills. Remember, you'll be supporting clients, so showing your personality can make a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Constant Recruitment Ltd
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Microsoft 365, Active Directory, and basic networking concepts like DNS and DHCP. Being able to confidently discuss these topics will show that you have a solid foundation and are ready to tackle the technical challenges of the role.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you had to troubleshoot desktop or networking problems and be ready to explain your thought process. This will demonstrate your problem-solving abilities and your hands-on experience.
✨Emphasise Customer Service
Since this role involves supporting external clients, highlight your customer service skills. Be ready to discuss how you've effectively communicated with users, managed their expectations, and ensured their satisfaction. A friendly and professional attitude goes a long way in IT support!
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s support processes, team dynamics, and opportunities for technical growth. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers!
