At a Glance
- Tasks: Provide top-notch 2nd Line IT support and troubleshoot complex technical issues.
- Company: Join a well-established Managed Service Provider with a focus on growth.
- Benefits: Earn £35,000–£45,000, enjoy hybrid working, and access career development opportunities.
- Other info: Flexible working environment with clear paths for career advancement.
- Why this job: Take ownership of technical challenges and progress towards 3rd Line support and cloud technologies.
- Qualifications: Strong 2nd Line experience, Microsoft 365 knowledge, and excellent customer service skills.
The predicted salary is between 31500 - 38500 £ per year.
- 2nd Line IT Support Engineer
- Watford
- Hybrid: Two days onsite in Watford and three days working remotely from home
Are you an experienced 2nd Line IT Support Engineer already operating at the upper end of 2nd Line support?
Do you combine strong Microsoft 365 and Intune knowledge with the confidence to work directly with clients and deliver an excellent customer experience?
Are you looking for an MSP where you can take real ownership of technical issues and continue progressing towards 3rd Line, cloud, cyber security or automation?
If so, this could be an excellent opportunity.
My client, a well-established Managed Service Provider, is looking for a strong and experienced 2nd Line IT Support Engineer to support a key customer based in Watford.
This is not intended as a first move up from 1st Line support.
We are looking for someone who is already operating confidently at 2nd Line level and can take ownership of more complex technical issues, act as an escalation point and work independently when required.
You will normally spend two days each week onsite in Watford, with the remaining three days working remotely from home.
You may also occasionally be required to provide cover at customer sites in London, so a full UK driving licence and access to your own vehicle are essential.
This is a visible, client-facing position, so technical ability is only part of what we are looking for.
You will need to communicate confidently with users, manage expectations and understand the importance of excellent customer service, customer success and building trusted client relationships.
What is on offer
- £35,000–£45,000, depending on experience
- Hybrid working, with two days onsite in Watford and three days working remotely from home
- A varied and responsible position supporting a key customer
- Exposure to Microsoft cloud technologies and modern endpoint management
- The opportunity to take ownership of complex technical issues
- A clear progression route into 3rd Line, Azure, cyber security or automation
- A supportive MSP environment focused on learning, development and long-term careers
The role
You will provide high-quality 2nd Line support across Microsoft 365 and modern workplace technologies.
You will take ownership of escalated issues, troubleshoot more complex technical problems and ensure users are kept informed throughout the process.
Your responsibilities will include
- Providing experienced 2nd Line technical support
- Taking ownership of escalated incidents through to resolution
- Acting as a technical escalation point for more complex support issues
- Supporting Microsoft 365, Intune and Microsoft Entra ID environments
- Managing devices, compliance policies and application deployments through Intune
- Troubleshooting Windows, hardware, software and connectivity issues
- Completing device builds, imaging, upgrades and configuration
- Supporting users both remotely and face-to-face
- Keeping customers informed and managing expectations professionally
- Maintaining accurate ticket notes and technical documentation
- Working closely with other engineers and escalating to 3rd Line when appropriate
- Providing occasional cover at customer sites in London
Technologies you will work with
- Microsoft 365 administration
- Exchange Online, Teams, One Drive and Share Point
- Microsoft Intune and Endpoint Manager
- Device enrolment, compliance policies and application deployment
- Microsoft Entra ID
- Windows 11 builds and configuration
- Device builds, imaging, upgrades and hardware support
- Networking fundamentals, including DNS, DHCP and TCP/IP
- Remote monitoring and management tools
- Ticketing systems and user escalations
What we are looking for
- Strong and established experience at 2nd Line level
- The technical ability to operate at the upper end of 2nd Line support
- Confidence taking ownership of complex issues and seeing them through to resolution
- Previous MSP experience is strongly preferred
- Strong troubleshooting skills across Microsoft 365 and Intune
- Experience supporting cloud-based technologies and modern workplace environments
- A confident, professional and approachable client-facing manner
- A genuine understanding of customer service and customer success
- The ability to communicate clearly with technical and non-technical users
- A proactive and dependable approach
- The ability to work independently while remaining part of a wider technical team
- A full UK driving licence and access to your own vehicle
- Flexibility to provide occasional onsite cover at customer locations in London
- Career development
This MSP has a strong track record of developing and promoting people from within. Depending on your interests, you could progress into:
- 3rd Line support
- Cloud engineering and Azure
- Cyber security
- Automation and scripting
- Technical project work
If you are an established 2nd Line Engineer looking for greater responsibility, regular home working and genuine opportunities to develop your career, I would be happy to share more details and arrange an initial conversation.
#Constant Recruitment #ITSupport #2nd Line Support #Microsoft365 #Intune #MSPJobs #Watford Jobs #Hybrid Working
Cancel
2nd Line Support Engineer in Watford employer: Constant Recruitment Ltd Careers
Join a dynamic team in Aylesford, Kent, where your expertise as a Software Implementation Project Manager will be valued and rewarded. Our collaborative work culture fosters open communication and teamwork, ensuring you have the support needed to drive successful project outcomes. With opportunities for professional growth and a focus on meaningful contributions, this role offers a chance to make a significant impact within an established organisation while enjoying a competitive salary and potential for contract extension.
Contact Details:
Constant Recruitment Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer in Watford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Constant Recruitment Ltd Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Constant Recruitment Ltd Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Constant Recruitment Ltd Careers!
✨Direct Apply to Constant Recruitment Ltd Careers
Let's not forget to apply directly through the Constant Recruitment Ltd Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Support Engineer in Watford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Constant Recruitment Ltd Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Constant Recruitment Ltd Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Constant Recruitment Ltd Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
