Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Guide customers in optimising their Dynamics 365 Sales environments and improve CRM data quality.
- Company: Leading Microsoft Dynamics 365 ISV with over 30 years of innovation.
- Benefits: Up to £50k salary, robust training, and career development opportunities.
- Why this job: Make a real impact by helping businesses unlock the full value of their CRM data.
- Qualifications: Strong communication skills and understanding of CRM systems, ideally Dynamics 365 Sales.
- Other info: Hybrid role based in Hampshire with excellent growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about helping organisations unlock the full value of their CRM data and prepare for AI-driven transformation? An exciting opportunity has arisen for a Customer Success Manager to join a leading Microsoft Dynamics 365 ISV specialising in CRM data quality and optimisation. With over 30 years of innovation behind them, this organisation empowers businesses to build a trusted Single Customer View and unlock real CRM value through better data.
Role Overview:
You’ll act as a trusted advisor, guiding customers through onboarding, adoption, and continuous optimisation of their D365 Sales environments. This is a hybrid role based in Hampshire, ideal for someone who thrives on enabling success and making data meaningful.
Key Responsibilities:
- Lead customer onboarding using structured 30/60/90-day plans
- Deliver impactful training and product demos
- Track and improve customer adoption and CRM data quality
- Offer consultative insights using the 4Cs: Capture, Cleanse, Consolidate, Compress
- Identify upsell opportunities and contribute to customer growth journeys
What You’ll Bring:
- Strong communication skills with a knack for translating technical into practical
- Understanding of CRM systems (ideally Dynamics 365 Sales)
- Analytical mindset and a proactive, customer-first approach
- Experience in SaaS, Customer Success, or CRM consultancy is a plus
- Plus points for knowledge of data governance, Power Platform, and AI readiness initiatives.
Why Apply?
You’ll gain access to robust training, career development into senior CSM, consulting, or product roles, and the chance to shape data quality initiatives at the forefront of the Microsoft ecosystem.
Hybrid working from Hampshire HQ | UK-based applicants only
Sound like your next move? Let’s connect and discuss how you could make a measurable impact.
Customer Success Manager - Dynamics 365CE in Southampton employer: Conspicuous
Contact Detail:
Conspicuous Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Dynamics 365CE in Southampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections that can give you an edge.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer success and CRM systems. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your skills effectively!
✨Tip Number 3
Showcase your passion for data! During interviews, share examples of how you've helped organisations improve their data quality or customer success metrics. This will demonstrate your alignment with the company's mission and values.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email reiterating your interest in the role can leave a lasting impression. Plus, it shows that you’re proactive and genuinely interested in the position.
We think you need these skills to ace Customer Success Manager - Dynamics 365CE in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience with CRM systems, especially Dynamics 365 Sales, and showcase any relevant achievements that demonstrate your ability to drive customer success.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping organisations unlock their CRM data. Share specific examples of how you've guided customers through onboarding or optimisation in the past.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear, concise language and avoid jargon unless it's necessary. We want to see how you can translate technical concepts into practical advice!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Conspicuous
✨Know Your CRM Stuff
Make sure you brush up on your knowledge of Dynamics 365 Sales and CRM systems. Be ready to discuss how you've used these tools in the past and how they can drive customer success. This will show that you're not just familiar with the tech, but that you can also translate it into real-world benefits for clients.
✨Showcase Your Communication Skills
As a Customer Success Manager, you'll need to communicate complex ideas simply. Prepare examples of how you've successfully trained or guided customers before. Practise explaining technical concepts in layman's terms, as this will demonstrate your ability to connect with clients effectively.
✨Prepare for the 4Cs
Familiarise yourself with the 4Cs: Capture, Cleanse, Consolidate, and Compress. Think of specific scenarios where you've applied these principles to improve data quality or customer engagement. Being able to discuss these in detail will highlight your analytical mindset and proactive approach.
✨Think Upsell Opportunities
Consider how you can identify upsell opportunities during customer interactions. Prepare to share examples of how you've contributed to customer growth in previous roles. This will show that you're not just focused on immediate success, but also on long-term value for both the customer and the company.