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- Tasks: Lead delivery operations and ensure client satisfaction across multiple projects.
- Company: Join a fast-growing Microsoft Dynamics 365 Business Central partner.
- Benefits: Enjoy a competitive salary, hybrid work options, and a collaborative culture.
- Why this job: Shape the delivery model during a crucial growth period and lead a high-performing team.
- Qualifications: 8+ years of leadership experience in D365 Business Central and strong stakeholder management skills.
- Other info: This role offers autonomy and the chance to drive transformation in a respected company.
The predicted salary is between 60000 - 84000 ÂŁ per year.
Service Delivery Director – Dynamics 365 Business Central
Salary: Circa ÂŁ100k + benefits
South East – Hybrid (2 days/month in-office)
We’re working with a fast-growing Microsoft Dynamics 365 Business Central partner that’s on the hunt for a Service Delivery Director to lead their delivery operations and scale their consulting function in line with rapid business growth.
This is a key leadership role, you’ll have full responsibility for delivery strategy, operational performance, and client satisfaction across consulting, development, and project management teams.
What You’ll Be Doing:
Define and implement the end-to-end service delivery strategy in alignment with business goals.
Lead and mentor delivery managers, consultants, developers, and PMs across multiple concurrent client projects.
Ensure on-time, high-quality project execution that meets budgetary, SLA, and client satisfaction benchmarks.
Build scalable delivery frameworks and best practices to support expansion and future growth.
Work closely with finance and commercial leadership to manage budgets, resource allocation, and P&L responsibilities.
Act as a key stakeholder in client relationships—resolving escalations, understanding needs, and ensuring long-term value.
Support pre-sales engagements with delivery insights and resource planning.
What We’re Looking For:
✔️ 8+ years of leadership experience within a D365 Business Central Microsoft partner or Consultancy.
✔️ Deep understanding of Dynamics 365 Business Central/ NAV (MUST HAVE).
✔️ Proven success in scaling delivery teams and driving profitability.
✔️ Strong grasp of delivery methodologies (Agile, Waterfall, Hybrid).
✔️ Exceptional stakeholder management, people leadership, and commercial acumen.
This role offers a rare opportunity to shape the delivery model of a respected Microsoft partner during a crucial period of growth. You’ll have the autonomy to build, lead, and refine a high-performing team all while being part of a collaborative and forward-thinking business.
If you’re a senior delivery leader who thrives on impact and transformation – this one’s for you.
Service Delivery Director (Dynamics 365BC) employer: Conspicuous
Contact Detail:
Conspicuous Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Director (Dynamics 365BC)
✨Tip Number 1
Network with professionals in the Microsoft Dynamics community. Attend relevant events, webinars, or meetups to connect with others who work in similar roles. This can help you gain insights into the industry and potentially lead to referrals.
✨Tip Number 2
Showcase your leadership experience by sharing specific examples of how you've successfully scaled delivery teams in previous roles. Be prepared to discuss your approach to mentoring and developing talent during interviews.
✨Tip Number 3
Familiarise yourself with the latest trends and best practices in service delivery methodologies, especially Agile and Waterfall. Being able to speak knowledgeably about these frameworks will demonstrate your expertise and readiness for the role.
✨Tip Number 4
Prepare to discuss your experience with client relationship management. Highlight instances where you've resolved escalations or improved client satisfaction, as this is crucial for the Service Delivery Director position.
We think you need these skills to ace Service Delivery Director (Dynamics 365BC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and specific achievements in Dynamics 365 Business Central. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role and how your experience aligns with the company's goals. Mention your understanding of delivery methodologies and your success in scaling teams.
Showcase Relevant Experience: Provide examples of past projects where you led delivery teams or improved client satisfaction. Quantify your achievements to show the impact you've made in previous roles.
Highlight Stakeholder Management Skills: Emphasise your ability to manage stakeholder relationships effectively. Include specific instances where you resolved escalations or enhanced client value, as this is crucial for the role.
How to prepare for a job interview at Conspicuous
✨Showcase Your Leadership Experience
Make sure to highlight your 8+ years of leadership experience in a D365 Business Central environment. Prepare specific examples of how you've successfully led teams and scaled delivery operations, as this will demonstrate your capability for the role.
✨Understand the Delivery Methodologies
Familiarise yourself with various delivery methodologies such as Agile, Waterfall, and Hybrid. Be ready to discuss how you've applied these methodologies in past projects and how they can be beneficial in the context of the company's needs.
✨Prepare for Stakeholder Management Questions
Given the importance of stakeholder management in this role, prepare to discuss your approach to building and maintaining client relationships. Think of examples where you've resolved escalations or understood client needs effectively.
✨Demonstrate Commercial Acumen
Be prepared to talk about your experience with budgets, resource allocation, and P&L responsibilities. Show how your financial understanding has contributed to the success of previous projects and how it aligns with the company's goals.
