At a Glance
- Tasks: Lead delivery operations and ensure client satisfaction across multiple projects.
- Company: Join a fast-growing Microsoft Dynamics 365 Business Central partner.
- Benefits: Enjoy a competitive salary, hybrid work options, and a collaborative culture.
- Other info: This role offers autonomy and the chance to make a significant impact.
- Why this job: Shape the delivery model during a crucial growth period and lead a high-performing team.
- Qualifications: 8+ years in leadership within D365 Business Central; deep understanding of delivery methodologies required.
The predicted salary is between 60000 - 84000 £ per year.
Service Delivery Director - Dynamics 365 Business Central
Salary: Circa £100k + benefits
South East – Hybrid (2 days/month in-office)
We’re working with a fast-growing Microsoft Dynamics 365 Business Central partner that’s on the hunt for a Service Delivery Director to lead their delivery operations and scale their consulting function in line with rapid business growth.
This is a key leadership role, you’ll have full responsibility for delivery strategy, operational performance, and client satisfaction across consulting, development, and project management teams.
What You’ll Be Doing:
Define and implement the end-to-end service delivery strategy in alignment with business goals.
Lead and mentor delivery managers, consultants, developers, and PMs across multiple concurrent client projects.
Ensure on-time, high-quality project execution that meets budgetary, SLA, and client satisfaction benchmarks.
Build scalable delivery frameworks and best practices to support expansion and future growth.
Work closely with finance and commercial leadership to manage budgets, resource allocation, and P&L responsibilities.
Act as a key stakeholder in client relationships—resolving escalations, understanding needs, and ensuring long-term value.
Support pre-sales engagements with delivery insights and resource planning.
What We’re Looking For:
✔️ 8+ years of leadership experience within a D365 Business Central Microsoft partner or Consultancy.
✔️ Deep understanding of Dynamics 365 Business Central/ NAV (MUST HAVE).
✔️ Proven success in scaling delivery teams and driving profitability.
✔️ Strong grasp of delivery methodologies (Agile, Waterfall, Hybrid).
✔️ Exceptional stakeholder management, people leadership, and commercial acumen.
This role offers a rare opportunity to shape the delivery model of a respected Microsoft partner during a crucial period of growth. You’ll have the autonomy to build, lead, and refine a high-performing team all while being part of a collaborative and forward-thinking business.
If you’re a senior delivery leader who thrives on impact and transformation - this one’s for you.
Service Delivery Director (Dynamics 365BC) in Watford employer: Conspicuous
Join a dynamic and rapidly expanding Microsoft Dynamics 365 Business Central partner that values innovation and collaboration. As a Service Delivery Director, you will benefit from a supportive work culture that prioritises employee growth and development, offering opportunities to lead high-performing teams while enjoying a hybrid work model in the South East. With competitive compensation and a focus on client satisfaction, this role is perfect for those looking to make a meaningful impact in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Director (Dynamics 365BC) in Watford
✨Tip Number 1
Network with professionals in the Microsoft Dynamics community. Attend relevant events, webinars, or meetups to connect with others in the field. This can help you gain insights into the role and potentially get referrals.
✨Tip Number 2
Showcase your leadership experience by sharing specific examples of how you've successfully scaled delivery teams in previous roles. Be prepared to discuss your approach to mentoring and developing talent during interviews.
✨Tip Number 3
Familiarise yourself with the latest trends and best practices in service delivery methodologies, especially Agile and Waterfall. Being able to discuss these in detail will demonstrate your expertise and readiness for the role.
✨Tip Number 4
Prepare to discuss your experience with client relationship management. Highlight instances where you've resolved escalations or improved client satisfaction, as this is crucial for the Service Delivery Director position.
We think you need these skills to ace Service Delivery Director (Dynamics 365BC) in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your leadership experience specifically within Dynamics 365 Business Central. Emphasise your achievements in scaling delivery teams and driving profitability, as these are key aspects of the role.
Craft a Compelling Cover Letter:In your cover letter, address how your experience aligns with the responsibilities outlined in the job description. Mention your understanding of delivery methodologies and your approach to stakeholder management, showcasing your commercial acumen.
Highlight Relevant Experience:When detailing your work history, focus on roles where you led consulting or project management teams. Use specific examples that demonstrate your ability to implement service delivery strategies and ensure client satisfaction.
Showcase Your Leadership Style:In your application, describe your leadership style and how you mentor and develop teams. This is crucial for the Service Delivery Director role, so provide examples of how you've successfully led teams through challenges.
How to prepare for a job interview at Conspicuous
✨Showcase Your Leadership Experience
Make sure to highlight your 8+ years of leadership experience in a D365 Business Central environment. Prepare specific examples of how you've successfully led teams and scaled delivery operations, as this will demonstrate your capability for the role.
✨Demonstrate Your Technical Knowledge
Since a deep understanding of Dynamics 365 Business Central is a must-have, be ready to discuss your technical expertise. Familiarise yourself with the latest features and updates, and think about how you can leverage them to improve service delivery.
✨Prepare for Stakeholder Management Questions
Expect questions around stakeholder management and client relationships. Prepare examples of how you've resolved escalations and ensured client satisfaction, as these are crucial aspects of the role.
✨Discuss Delivery Methodologies
Be prepared to talk about your experience with various delivery methodologies like Agile, Waterfall, and Hybrid. Share how you've applied these methodologies in past projects to ensure on-time and high-quality project execution.
